Community Engagement Manager

Reading Partners is a leader in solving the literacy crisis by leveraging volunteer tutors in under‑resourced schools. Our diverse volunteer base provides one‑on‑one and small‑group tutoring twice weekly, helping children master reading fundamentals and become confident, lifelong learners.

About the role

The Community Engagement Manager (CEM) leads, develops, and mobilizes a small team of AmeriCorps Volunteers to recruit, onboard, engage, and retain a diverse portfolio of volunteers who serve as literacy tutors in our reading centers. Reporting directly to the Regional Executive Director (with a dotted line to the National Community Engagement Director and Operations Manager), the CEM strategizes and project‑manages the regional community‑engagement strategy, including partnership development, volunteer recruitment, training, compliance, scheduling, and ongoing engagement.

Responsibilities

• Lead regional volunteer recruitment each fiscal year, ensuring enough volunteers to meet annual tutor and student goals; develop a comprehensive recruitment strategy that includes digital marketing, community partnerships, local canvassing, and events.
• Manage a portfolio of community partnerships to recruit volunteers.
• Supervise a calendar of regional recruitment events and support AmeriCorps Volunteers in their recruitment efforts.
• Develop streamlined, data‑informed onboarding processes each fiscal year; operationalize and execute a regional onboarding process using Salesforce.
• Manage all parts of onboarding, including volunteer sign‑up forms, tutor orientations, clearance requirements, background checks, compliance, and scheduling.
• Maintain clean data by following best practices and conducting regular data audits.
• Lead volunteer retention and engagement efforts each fiscal year; develop a regional strategy to retain at least 40 % of tutors year over year and achieve a volunteer satisfaction rate of at least 90 %.
• Lead all volunteer communications, campaigns, and appreciation efforts; regularly review tutor survey data and take action to ensure a positive volunteer experience.
• Recruit, hire, coach, manage, and train a team of 24–30 AmeriCorps Volunteers each fiscal year to meet or exceed regional impact goals; manage at least one AmeriCorps Volunteer for every five schools in the region.
• Aim for 90 % or higher AmeriCorps retention by creating a supportive, mission‑oriented team experience and contributing to a strong regional team culture.
• Partner with regional staff to recruit and hire 100 % of the annual AmeriCorps allotment by the deadline.
• Demonstrate genuine interest in coaching, inspiring, and developing AmeriCorps Volunteers; provide clear guidance, delegate effectively, and offer growth opportunities.
• Leverage existing relationships and build new transformational community relationships; establish highly collaborative cross‑functional partnerships with internal stakeholders.
• Externally promote Reading Partners and its mission through diverse strategies; provide excellent customer service, public speaking, group facilitation, and mass communications tailored to different audiences.
• Internally set up strong communication systems, tailor messaging to audiences, and conduct difficult conversations with grace.
• Create innovative solutions in the face of resource competition; anticipate challenges, execute proactive solutions, and make quick, sound decisions that consider all stakeholders.
• Understand larger strategic priorities, make measurable progress toward them, and balance big‑picture thinking with detailed execution.
• Other duties as needed.

Qualifications

• Knowledge of the North Texas education landscape and broader community.
• 3 + years of progressive experience in customer service, marketing, client management, operations, community organizing, or a similar field.
• Direct management experience of volunteers, interns, and/or emerging professionals.
• Database management experience; high comfort level with Google Apps and Salesforce.
• Reliable transportation to travel within a defined geographic region on a daily basis.
• Flexibility and adaptability in work style and schedule, including occasional night and weekend time.
• Commitment to fostering a dynamic and collaborative work environment.
• Deep belief in Reading Partners’ mission and alignment with its core values.
• Ability to prove eligibility to work legally in the U.S. and be at least 18 years of age.
• Bonus: Experience working in the launch phase of projects or programs.
• Bonus: AmeriCorps, Peace Corps, or other national‑service alum/alumna.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance, and flexible spending accounts.
• Generous paid time off, commuter benefits, Employee Assistance Program (EAP), and a 403(b) match option.
• Professional development reimbursement fund up to $300 per year.
• Unlimited or flexible PTO for employees working 30 + hours per week; paid holidays; office closed one week in early July and between Christmas and New Year’s Day.
• Well‑being benefits including Spring Health (therapy, coaching, wellness resources).
• Carrot benefits for inclusive hormonal health, fertility, gender‑affirming services, and family‑building support.
• Dynamic culture with investment in career growth and support for staff development.