Community Engagement and Donor Experience Coordinator

About Us

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties with compassion, practical help, and a commitment to making a significant difference.

About the Role

The Community Engagement and Donor Experience Coordinator supports Metropolitan Ministries' community engagement efforts by fostering meaningful relationships with donors, volunteers, businesses, faith communities, civic organizations, and community partners. This position helps grow participation in donation drives, in-kind giving, volunteerism, and community partnership opportunities that advance the organization's mission.

Responsibilities

• Community Engagement & Partnership Development
  • Support community engagement strategies that grow participation through donation drives, in-kind giving, volunteerism, and community partnerships.
  • Serve as a primary point of contact for donors, volunteers, organizations, and community groups, ensuring a positive engagement experience.
  • Build and strengthen relationships that advance awareness, support, and investment in the mission.
• Program & Donor Support
  • Coordinate community giving initiatives, special collections, and volunteer opportunities in collaboration with internal teams and community partners.
  • Support donor stewardship, recognition, and engagement activities that encourage continued involvement and philanthropy.
  • Participate in community, donor, and organizational events, including seasonal and holiday initiatives.
• Administration & Team Collaboration
  • Maintain accurate records, reporting, and donor engagement activities within organizational systems.
  • Support departmental goals, key performance indicators, and cross-functional initiatives.
  • Collaborate effectively with staff, volunteers, and community partners to achieve organizational objectives.
• Mission, Culture & Professionalism
  • Demonstrate commitment to the mission, values, and ethical standards of Metropolitan Ministries.
  • Maintain professional, compassionate, and respectful interactions with donors, volunteers, clients, and community stakeholders.
  • Support ongoing learning and development to enhance community engagement and fundraising effectiveness.
  • Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated in the KPI and annual plan.
  • Attend required staff meetings and ongoing trainings.
  • Complete other duties as assigned.

Requirements

• Education and Experience
  • High school diploma required; college coursework or degree preferred.
  • Experience in customer service, community engagement, volunteer management, fundraising, nonprofit operations, or related fields preferred.
• Skills
  • Strong communication, relationship-building, organizational, and customer service skills.
  • Proficiency with Microsoft Office and CRM/database systems.
  • Ability to manage multiple priorities, work independently and collaboratively, and maintain attention to detail.
  • Commitment to serving diverse populations and advancing the mission of Metropolitan Ministries.
  • Ability to work occasional evenings, weekends, and holiday periods as needed.
• Physical Requirements
  • Ability to sit or stand for extended periods.
  • Ability to lift up to 20 pounds.
  • Flexible schedule, including availability for occasional evenings and weekends for events.
  • Ability to work in indoor and outdoor environments, including events and temporary settings.
  • Stamina to meet the physical, emotional, and spiritual demands of the role.
• Other
  • Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.

Benefits

• Salary: $18.00 - $19.00 per hour.
• Group health, vision, and dental coverage at affordable rates, with family coverage available for purchase.
• Preventative care is 100% covered (free) on all plans.
• PTO offered to full-time and part-time employees: 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program.
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program.
• Training and career development.
• Discounted membership at the YMCA.