Donor Engagement Coordinator

NewsletterJobs.io · Missoula, MT · 2 mo ago

Full-time

This role can be located in Missoula, Bigfork, or Billings, MT.

About the role

The Donor Engagement Coordinator plays a vital role in shaping how donors experience Child Bridge. This position exists to ensure every donor feels seen, valued, and connected to the impact of their generosity—helping more children find safe, loving families. The role supports the day-to-day work of the development team by caring for donor communication, maintaining accurate and organized data, and helping systems run smoothly behind the scenes. The Donor Engagement Coordinator directly contributes to a strong, sustainable fundraising foundation that allows the mission to grow.

Responsibilities

Donor Experience: Help every donor feel seen, valued, and connected to the mission.
- Self-execute timely donor communications, with warmth and professionalism, including thank-you notes, packets, donor calls, and other acknowledgments.
- Assist donors with needs and questions as they arise.
- Manage mailing lists and support preparation/review of appeals, newsletters, and stewardship communications.
- Execute clean processes for event lists, RSVPs, and follow-up.
Data & Systems: Maintain accurate data and strong systems that support smart, effective fundraising.
- Ensure donor data integrity through routine data audits, accurate gift entry, and precise pledge tracking.
- Manage donor data with consistent, meaningful updates to profiles.
- Analyze donor data to identify engagement patterns, giving trends, and follow-up opportunities.
- Perform prospect research and create/update donor profiles.
- Track direct mail campaign responses.
Team Support: Help the development team stay organized, responsive, and effective.
- Support the development team with donor projects and communications.
- Coordinate calendar reminders for direct mail campaigns (data pulls, proofs, drop deadlines, and post-production feedback).
- Produce direct mail campaign data files and communicate with print vendors on delivery and schedule.

Requirements

Bachelor’s degree and a minimum of 3 years of working experience in administration. Equivalent education and experience will be considered.
A minimum of 3 years of working experience in Microsoft Office Suite.
Prior fundraising experience is highly preferred.
Prior experience working in a Customer Relations Management (CRM) system is highly preferred.
Must have a valid driver’s license, active and up-to-date liability coverage, and a dependable vehicle.

Skills

High attention to detail: ability to detect minutiae while also seeing the broader context.
Highly efficient in time and project management: self-disciplined, forward-thinking, and able to consistently provide high-quality deliverables in a timely manner.
Ability to manage multiple projects, prioritize, and follow through.
Analytical thinking: ability to evaluate data and offer creative solutions based on analysis.
Adaptability: ability to work in a fast-paced, dynamic environment and quickly adjust workflow to meet mission and department needs.
Collaboration: enjoys fostering teamwork and partnerships.
Confidentiality: ability to handle sensitive information with discretion.
Active learner: willing to collaborate with others and embrace new ideas; enjoys growing in knowledge and skill.
Receptive to interactive feedback: values constructive feedback and seeks opportunities to improve work; knows how to give and receive feedback with humility and clarity.
Sound perception in conversations, observation, judgment, and decision-making: ability to listen to both the said and unsaid, ask clarifying questions, and take the next right step.
Warm and relational verbal, written, and interpersonal communication skills: ability to connect with a variety of people in diverse settings (small gatherings, large groups, individual meetings, virtual meetings, phone calls, etc.).
Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint.
Proficient with a variety of technology: CRM systems, video conferencing, cloud-based applications, Apple products, project management tools, etc.

Physical Demands