Community Empowerment & Opportunity - Operations Manager job

About the Organization

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families, and communities. CEO is Philadelphia’s Community Action Agency (CAA), federally designated to receive Community Services Block Grant (CSBG) funding.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work. With a workforce of over 30,000 people and more than 1,000 different job categories, the City offers boundless opportunities to make an impact in a vibrant work environment.

• Impact: The work you do here matters to millions.
• Growth: Philadelphia is growing—why not grow with it?
• Diversity & Inclusion: Find a career in a place where everyone belongs.

Guiding Principles

We believe:

• The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.
• City Government should recognize its role in creating and sustaining inequity and aspire to provide opportunities, represent the best interests, and promote the well-being of all residents.
• People can offer meaningful insights into both personal experiences and how systems around them function.
• Poverty is a deliberately created systemic issue, and city government can lead in calling for justice and dismantling barriers that prevent opportunities.

Values

• Dignity: We actively respect our individual colleagues and people in the community.
• Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
• Persistence: We recognize the challenges inherent in this work and find ways to be resilient, lift each other up, and push forward.
• Accountability: We are transparent and honest about our plans, actions, and results.
• Honesty: We create space for healthy, honest dialogues about systems, people, and misconceptions and communicate truthfully.

Responsibilities

• Manage and implement risk and safety, IT, and Fleet management workflows to meet objectives set by the Deputy Executive Director of Operations.
• Ensure the internal operations of the office run efficiently and in line with City rules, regulations, and funder requirements.
• Manage and monitor the department’s fleet of vehicles, including planned maintenance and staff usage.
• Ensure timely and accurate inventory tracking to meet asset management and quality controls for procured goods.
• Ensure timely and accurate Safety Reporting and manage and serve as chair of a compliant Safety Committee in line with City rules and risk aversion.
• Build teamwork and a “support-first” mindset for the Operations unit while upholding agency policy and procedures for equitable support services across all units and employees.
• Manage the office telephony program, including mobile device support and distribution in line with the Office of Information Technology (OIT) policies and protocols.
• Troubleshoot issues and errors experienced by the Operations unit or operational-related issues within any unit as they arise.
• Liaise with the OIT regularly.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business management, information technology, computer science, information systems, or a related field (equivalencies in formal advanced degree and comparable experience will be considered).
• 5+ years of experience working in IT or operations and supervising teams or overseeing IT projects.
• Strong understanding of computer systems, security, network and systems administration, and telecommunications systems.
• Project Management certification or demonstrated experience.
• Experience managing IT systems and processes.
• Experience with project management tools and concepts.
• Creative and motivated with the ability to work alone and in a team setting.
• Attention to detail and ability to anticipate and meet deadlines.
• Excellent oral and written communication, technological understanding, critical thinking, and problem-solving skills.
• Successful candidate must be a City of Philadelphia resident within six months of hire.

Supervisory Responsibilities

• Operations Coordinator
• IT Coordinator

Pay

Salary Range: $70,000 - $78,000

Benefits

• Transportation: Unlimited FREE public transportation all year through SEPTA’s Key Advantage program (buses, subways, trolleys, and regional rail).
• Parental Leave: 8 weeks of paid parental leave.
• Health Coverage: Comprehensive health coverage for employees and eligible dependents.
• Wellness Program: Eligibility for discounted medical plans.
• Paid Time Off: Paid vacation, sick leave, and holidays.
• Retirement: Generous retirement savings options.
• Student Loan Forgiveness: Eligibility for the Public Service Loan Forgiveness program.
• Tuition Discounts: Partnerships with over a dozen colleges and universities offering 10% to 40% savings on educational expenses (available to employees, and in some cases, spouses and dependents).