Community Employment Consultant

About the Indiana Department of Workforce Development (DWD)

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana's employment future. If managed properly, Indiana's workforce will be second to none and completely prepared for the next phase of the state and country's economic growth.

Role Overview

A Community Employment Consultant 2 level (CEC02), locally referred to as an Employment Services Consultant (ESC), blends structure with flexibility throughout the day, since the role focuses heavily on customer service, case support, and frontline program operations.

Typical Day

Morning: Log in to a laptop and check messages, system alerts, and any pending cases that need quick attention. Review the day's schedule: calls, walk-ins, reports, or tasks assigned by the director or supervisor. Begin handling customer interactions—phone calls, emails, or in-person visits—answering questions, explaining program requirements, and helping individuals navigate processes in a clear and supportive way.

Throughout the day:

• Manage and monitor the provision of Wagner Peyser Employment Services throughout the WorkOne office, ensuring compliance and adequate office coverage.
• Set daily, weekly, and monthly schedules to provide WorkOne office coverage, coordinating with regional leadership to ensure coverage for all services and programs offered through the WorkOne office, ensuring all services are consistently and adequately supported by DWD staff daily.
• Submit to fill vacancies, screen applications for the most qualified candidates, schedule and conduct interviews, provide ESAM with recommendations and move forward with established procedures to make appropriate hiring recommendations and decisions. Average staffing is 8-12 with low turnover; usually 2-3 per year.
• Provide customer service while looking for opportunities where you take the initiative by stepping up and helping where needed throughout the office.
• Coordinate with teammates or leadership to clarify guidelines, get approvals, or escalate cases that need additional attention.
• Participate in team meetings or quick check-ins to address workload balancing, policy updates, or process improvements.
• Monitor monthly staff performance to identify any concerns or deficiencies, and provide any coaching or training needed for staff to be successful in their role.
• Complete follow-up work—sending notices, documenting interactions, or preparing items for review.
• Wrap up lingering tasks from earlier in the day, ensuring nothing time-sensitive is left hanging.

End of Day: Double-check that all cases touched are properly documented. Update your task list for tomorrow. Log out knowing you played a meaningful role in keeping the program running smoothly and serving the public with clarity and care.

Responsibilities

• Reach out to employers with qualified WorkOne candidates to fill employer openings.
• Work with regional employers to fill open positions and pre-screen candidates as necessary.
• Collaborate with regional business services representatives in preparing and promoting the hiring of talent including specialized populations, Veterans, vocational rehabilitation, adult education, youth, ex-offenders, etc.
• Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
• Assist clients with job searching and resume building activities.
• Review assessments, client background, and vocational plan interest to recommend and refer to the Workforce Innovation and Opportunity Act representative (WIOA) for opportunities.
• Recommend and administer assessment instruments and interpret aptitude results.
• Explain services available from other public assistance agencies within the community and makes referrals.
• Explain services to applicants and advise on employment opportunities.
• Refer clients to the appropriate specialist concerning veterans', disabled veterans', and other specialized programs when necessary.
• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Create materials and attend job/hiring fairs to recruit talent.
• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
• Present education materials to groups and/or individuals.

TAA Program Additional Case Management Responsibilities

• Maintain knowledge of the Department of Labor TAA program rules and regulations.
• Maintain knowledge of appropriate funding/expenditures allowed under the agency TAA budget.
• Develop training plans for eligible participants.
• Understand UI funding (TRA) for job seekers.
• Ensure DOL funding is spent appropriately.

Qualifications

This role may be utilized in a supervisory capacity based on agency needs.

• High School Diploma or High School Equivalent (HSE) and at least 2+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role.
• Ability to perform essential functions with or without reasonable accommodation.
• Advanced knowledge of DWD programs, policies, and procedures.
• Ability to assess applicants' skills, knowledge, and abilities to make appropriate recommendations for training opportunities.
• Considerable knowledge of creating and presenting presentations to diverse audiences.
• Specialized knowledge of applying different funding sources based on client needs.
• Ability to track and analyze client and employer data.
• Advanced research skills and the ability to utilize internet-based resources.
• Considerable knowledge of how to communicate professionally and interact with different stakeholders.
• Ability to prioritize and be detail-oriented.
• Ability to adapt to policy changes.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize the State's current client and employer services program system.
• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, PowerPoint, Outlook.

Salary

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access