Community Employment Consultant

About the Role

A Community Employment Consultant 2 (CEC02), locally referred to as an Employment Services Consultant (ESC), blends structure with flexibility throughout the day, focusing heavily on customer service, case support, and frontline program operations.

Responsibilities

• Reach out to employers with qualified WorkOne candidates to fill employer openings.
• Work with regional employers to fill open positions and pre-screen candidates as necessary.
• Collaborate with regional business services representatives in preparing and promoting the hiring of talent including specialized populations, Veterans, vocational rehabilitation, adult education, youth, ex-offenders, etc.
• Gather information from applicant, evaluate qualifications, educational backgrounds, and employment barriers.
• Assist clients with job searching and resume building activities.
• Review assessments, client background, and vocational plan interest to recommend and refer to the Workforce Innovation and Opportunity Act representative (WIOA) for opportunities.
• Recommend and administer assessment instruments and interpret aptitude results.
• Explain services available from other public assistance agencies within the community and makes referrals.
• Explain services to applicants and advise on employment opportunities.
• Refer clients to the appropriate specialist concerning veterans', disabled veterans', and other specialized programs when necessary.
• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Create materials and attend job/hiring fairs to recruit talent.
• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
• Present education materials to groups and/or individuals.
• Manage and monitor the provision of Wagner Peyser Employment Services throughout the WorkOne office, ensuring compliance and adequate office coverage.
• Set daily, weekly, and monthly schedules to provide WorkOne office coverage, coordinating with regional leadership to ensure coverage for all services and programs offered through the WorkOne office ensuring all services are consistently and adequately supported by DWD staff daily.
• Submit to fill vacancies, screen applications for the most qualified candidates, schedule and conduct interviews, provide ESAM with recommendations and move forward with established procedures to make appropriate hiring recommendations and decisions.
• Coordinate with teammates or leadership to clarify guidelines, get approvals, or escalate cases that need additional attention.
• Participate in team meetings or quick check-ins to address workload balancing, policy updates, or process improvements.
• Monitor monthly staff performance to identify any concerns or deficiencies, and provide any coaching or training needed for staff to be successful in their role.

TAA Program Additional Case Management Responsibilities

• Responsibility of maintaining knowledge of the Department of Labor TAA program rules and regulations.
• Knowledge of appropriate funding/expenditures allowed under the agency TAA budget.
• Develop training plans for eligible participants.
• Understanding of UI funding (TRA) for job seekers.
• Responsible for DOL funding being spent appropriately.

Qualifications

This role may be utilized in a supervisory capacity based on agency needs.

• Advanced knowledge of DWD programs, policies, and procedures.
• Ability to access applicant's skills, knowledge, and abilities to make appropriate recommendations for training opportunities.
• Considerable knowledge of creating and presenting presentations to diverse audiences.
• Specialized knowledge of applying different funding sources based on client needs.
• Ability to track and analyze client and employer data.
• Advanced research skills and the ability to utilize internet-based resources.
• Considerable knowledge in how to communication professionally and interact with different stakeholders.
• The ability to prioritize and be detailed orientated.
• Ability to adapt to policy changes.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize State's current client and employer services program system.
• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, PowerPoint, Outlook.
• A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 2+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Pay

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience.

Schedule

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.