Community Educator

Role Overview

The Community Educator promotes The Health Plan’s programs throughout the state via site visits and participation in community events. They identify and direct potential Medicaid and uninsured candidates appropriately to The Plan’s programs.

Responsibilities

• Develop, implement, and manage community event opportunities and coordinate these activities with the Community Education staff
• Educate potential Medicaid recipients on how to enroll and access the enrollment broker system for plan enrollment
• Aid members with concerns and direct them to the Member Services department
• Present and explain program benefits to potential members
• Develop, implement, and manage community outreach opportunities and activities, ensuring that the activity is staffed and supplied adequately
• Work with various community agencies to coordinate meetings and activities that will allow the company to establish a relationship within assigned service areas
• Support member retention and assist auto enrollees with the selection of primary care physicians, explain program benefits and assist in follow-up to Member Services for members with concerns
• Establish and maintain professional relationships at scheduled sites and community events
• Maintain proper appearance relative to the setup of materials and tables at community sites and events
• Adhere to flexible scheduling to include weekends, evenings, and special events
• Seek out and identify opportunities within the community for site setup and event participation
• Keep abreast of current market changes and competitor activities and inform management of activities that may affect member enrollment
• Maintain and follow proper protocol for encounter forms, daily log submissions, and other back-office responsibilities
• Maintain and submit all paperwork requirements accurately and within appropriate timelines
• Cook up and implement face-to-face education and outreach sessions/workshops for members and potential members based on referrals from various departments
• Conduct orientations on ACFC and other educational presentations to organizations, members, and potential members as needed

Work Arrangement

Remote; Field-based - Eastern North Carolina
Regular travel required throughout the assigned North Carolina service area and surrounding regions, as needed.
Candidates residing in or near Onslow County or Lenoir County, North Carolina are strongly preferred.
Valid driver's license, automobile insurance, and reliable personal transportation are required.
Weekend availability is required to support community outreach activities, including educational events, wellness center engagement, health fairs, and other community-based events.

Education/Experience

• High School Diploma or equivalent required
• Associate’s degree preferred
• Current/recent working knowledge of Medicaid to include an understanding of its beneficiaries
• Minimum one (1) year of experience in sales, service, support, and/or community-based marketing
• Bilingual proficiency in Spanish and English is preferred but not required.

Benefits

We offer flexible work solutions, including remote options and hybrid schedules, competitive pay, paid time off (including holidays and volunteer events), health insurance coverage for you and your dependents starting Day 1, 401(k), tuition reimbursement, and more.

About the Company

AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our offerings include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.