Community Donation Manager

About the role

The Community Donation Manager position averages 45 hours per week and is a non-exempt role, during and after the formal training period.

Responsibilities

• Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice.
• Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.
• Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers.
• Manages a team of Community Donation Center Ambassadors.
• Donation Center Operations: Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained. Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
• Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required.
• Ensures donations are accurately weighed by classification and accounted for.
• Plans, tracks, and measures donation goals and results.
• Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
• Leverages Voice of the Customer Program to improve donor satisfaction.
• Performs the duties of the CDC Ambassador as required.
• Leadership and Development: Leads, directs, and supervises the work of CDC Ambassadors. Plans staffing needs; recruits, selects, and trains new CDC Ambassadors. Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues. Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values. Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
• Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures. Functions as an active member of the management team.
• Donor Service: Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors. Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work. Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints. Educates all team members in the store on Savers’ brand, empowering them to share stories about the business model to customers and the community.
• Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact.
• Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers.
• PARTNERED WITH THE SOURCING TEAM TO LEAD OR ASSIST IN FUNDRIVE EVENTS AS NEEDED.
• Networks within the community through grassroots efforts to share the Savers story and promote awareness.

Qualifications

• High School diploma: post-Secondary degree/diploma preferred.
• Experience managing people preferred.