Community Director-Floater

About the role

Join the ConcordRENTS Team. ConcordRENTS is a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

Responsibilities

• Demonstrates a willingness to learn and excel towards mastery of job responsibilities as well as demonstrate initiative by taking on challenging assignments.
• Responsible for all aspects of leasing and marketing to prospective residents.
• Interviews, recommends hire, and trains administrative, leasing, and maintenance staff. Delegates, defines, schedules, and assigns. Monitors work quality and assists to resolve operating problems. Counsels and coaches employees, establishes standards of performance and appraise performance. Provides technical, managerial, and performance guidance. Interprets company rules and regulations, and clarifies policy, maintains discipline, handles employee grievances, and maintains harmonious employee relations.
• Establishes and communicates marketing, leasing, maintenance, and program goals and develops strategies for team accomplishment of property business plan.
• Develops financial budgets and forecasts relating to revenues and operating expenses and sets occupancy goals based on historical records and competitive markets. Recommends capital improvements to achieve asset value goals and market share.
• Ensures that property maintains consistently appealing appearance. Routinely walks the property and determines and communicates elements that require attention to meet expected safety, security, and aesthetic standards. Monitors maintenance activity to ensure that units are ready for occupancy in keeping with schedules and inventory requirements. Plans and implements maintenance programs through subordinate supervision to maintain the value of property assets and to ensure the safety and security of residents and staff.
• Manages financial and administrative operations in keeping with budget limits and policy requirements. Collects and accounts for rent payments, enters transactions and tracks financials through computer system. Implements strategies to minimize past due accounts and manages collections in keeping with policy. Ensures that ancillary income audits are complete and accurate, reviews results and ensures that revenue generation is consistent with service provided. Identifies local contractors, establishes service requirements, negotiates contracts and monitors results. Reviews, codes, and authorizes payment of invoices for local operating expenses and maintain compliance with defined budget levels. Ensures that financial records are accurate and current. Review periodic budget results and report on variances.
• Manages marketing and leasing activities, establishes and communicates objectives, and initiates measures to ensure achievement of budgeted occupancy expectations. Determines and authorizes modifications in incentives as required to maximize revenue and meet occupancy and financial goals.
• Represents the organization to residents, prospective residents, staff, and the community. Develops, communicates, executes, and engages staff in resident services, programs, and activities consistent with financing provisions, to enhance the value of the product for residents, and to increase retention and occupancy. Ensures that residents' concerns and service requirements are resolved to with urgency, quality, and service consistent with policy and performance expectation.
• Maintains compliance with leasing, certification and recertification policies and procedures to ensure compliance with tax credit and/or financing requirements for specific property. Ensures that records and files are complete, accurate, documented, and properly retained.
• Prepares and submits any range of required notifications and reports to residents, Community Support Center, and regulatory agencies in keeping with requirements. Responds to audit points and implements measures to correct discrepancies as required.
• Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention.

Qualifications

• Thorough knowledge of a specialized or technical field, such as business administration, real estate, finance, tax credit leasing requirements, and property management.
• Broad specialized training equivalent to two years of college.
• Over five and up to seven years of experience in the property management field with property leasing and resident services experience required.
• History of work experience in problem resolution.
• Exceptional customer service work history.
• Ability to speak, read and write English for safety and productivity reasons.