Community Corrections - Pass Investigator

About the role

The Pass Investigator, under the direction of the Client Services Coordinator, approves and verifies all pass requests and verifications received at the Day Reporting Center and/or the Residential Facility. This position conducts supervised and observed (same-gender) urine drug screens on participants under Allen County Community Corrections supervision and maintains detailed, accurate records.

Responsibilities

• Reviews all requests from participants to leave their residence or ACCC Residential Services Facility for approval or denial using established pass guidelines.
• Contacts participants daily to notify them of request approvals or denials, providing exact permitted times and special instructions if approved.
• Investigates all pass and weekly schedule verifications, including electronic monitoring printouts, to ensure compliance and verify participant whereabouts; writes violations for noncompliance and forwards them to the assigned case manager.
• Documents all pass requests, verifications, and schedule information into the case management software (SRS) to track and verify participant whereabouts.
• Receives, organizes, and reviews participant requests to leave their residence as outlined in the Performance Pass Program; staffs passes with case managers or supervisors for final approval.
• Notifies participants of approvals or denials, enters pass requests and verifications, reviews electronic monitoring printouts for violations, and forwards violations to the assigned case manager.
• Returns phone calls to participants regarding pass requests, status updates, and urgent issues; contacts other agencies as needed.
• Organizes and prioritizes pass and schedule requests to ensure timely processing of court appearances, medical, and employment requests.
• Meets daily with participants for urgent pass and schedule requests, such as court appearances, medical attention, and employment; answers questions about pass policies.
• Performs weekly orientation for new participants to explain pass and schedule policies, procedures, and guidelines.
• Facilitates daily job searches for unemployed participants or those seeking other employment; approves times and locations, investigates verifications, and writes violations as needed.
• Enters job search attendance into SRS and forwards required paperwork to appropriate staff members.
• Accesses multiple computer databases to verify and investigate pass requests and weekly schedule information.
• Conducts supervised and observed (same-gender) urine drug screens on participants under supervision by Allen County Community Corrections.
• Maintains detailed and accurate drug testing records, including chain of custody.
• Monitors and detects potential devices or substances used to interfere with drug tests; completes necessary documentation and court affidavits.
• Manages the Resource Lab daily for unemployed participants or those seeking other employment (Day Reporting Center only).
• Ensures participants scheduled for the Resource Lab are present and documents compliance or non-compliance in appropriate databases (Day Reporting Center only).
• Verifies participants' work hours with employers before approving weekly schedules; documents approved schedules into SRS.
• Reviews approved pass requests with verification and electronic monitoring printouts to ensure compliance; writes violations as needed.
• Testifies in court regarding participant violations and/or observed drug screens as required.
• Performs other duties as assigned, including overtime.
• Uses principles of evidence-based practices in interactions with participants and program development; models pro-social behavior.

Requirements

• High School Diploma or GED; Bachelor’s Degree in Criminal Justice, Public Affairs, or related field preferred.
• Prior work experience in Criminal Justice, Administrative, or Data Entry fields.
• Knowledge of and ability to apply evidence collection and preservation techniques.
• Strong written and verbal communication skills.
• Ability to complete required Correctional Evidence-Based Practices (EBP) training programs and demonstrate competencies in recidivism risk reduction strategies.
• Strong computer skills, including proficiency in Microsoft Office and other job-related software.
• Ability to maintain strict confidentiality of all department records and information.
• Working knowledge of standard office equipment, including copiers, fax machines, and telephones.
• Ability to type and file with standard knowledge of office procedures.
• Knowledge of evidence-based principles and practices.
• Valid Driver’s License.

Working Conditions

• Works in and out of an office setting with frequent contact with potentially dangerous, violent, and abusive program participants convicted of misdemeanor and felony offenses.
• Requires some standing, walking, sitting, lifting up to 40 pounds, bending, reaching overhead, and kneeling.
• Frequent mental and visual effort, attention to detail, and typing expected.

Schedule

First shift and/or as assigned; 40 hours per week; some evening and weekend hours; overtime as required.