Community Coordinator

About the role

This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.

Responsibilities

• Provides administrative support to the property management team.
• Ability to work flexible hours to include weekends.
• Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
• Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc.
• Maintains, updates and coordinates home owner information in computer database on a daily basis.
• Collects mail on a daily basis.
• Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports on a monthly basis for unreported move-ins.
• Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures.
• Distributes amenity cards and guest passes as needed.
• Handles reservations of amenity centers. Ensure all reservations have keys to access clubhouses for their events.
• Audits and eliminates duplicates and incorrect addresses in Connect.
• Help to maintain the data of the amenity system access controllers.
• Assists with community events as needed.
• Demonstrates FirstService Residential's values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Qualifications

High School Diploma or equivalency required. Associates Degree in Business Administration or related field would be a plus.

Skills

• Must have a friendly personality; possess good basic computer and customer service skills.
• One (1) to Two (2) years of customer service experience and a strong commitment to customer service principles and practices.
• A self-starter with excellent telephone skills.
• Good organizational skills.
• Intermediate proficiency in Microsoft Windows software.
• Ability to prioritize work with minimum supervision.

Benefits

• Choice of multiple medical plans, dental, vision.
• Time off benefits, paid holidays and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Pay

$25 - 27 / hour