Community College of Baltimore County-Catonsville Campus Bookstore-Supervisor (Part-time)

Responsibilities

• Support the management team
• Be a resource for all departments
• Model for customer service
• Drive for sales
• Be a skilled problem solver
• Coach and model exceptional customer service on the sales floor
• Train and oversee team members in one or more departments
• Provide daily support, direction, and guidance to customers and team members
• Resolve customer issues and complaints
• Escalate problems to the management team when necessary
• Aid in the daily operation of the store
• Assist with assigning work and providing focused direction to team members
• Process sales transactions involving cash, credit, or financial aid payments
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal

Qualifications

• 2+ years’ experience in a retail setting preferred
• High school diploma/GED preferred
• Outstanding customer service skills
• Basic reading, writing, and accounting skills
• Excellent customer service and communication skills
• Strong interpersonal, communication, and problem-solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays