Community Center Coordinator

About The Community Builders Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. About Community Life Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community and civic engagement, healthy living, and resident leadership. Position Description Reporting to the Community Life District Manager, the AMC Operations Coordinator (OC) is responsible for the day-to-day operations of the Anna Mae Cole (AMC) Center located at Mildred C. Hailey Apartments. The AMC is a new construction community center connected to 2 Lamartine Street, a new residential building, with a half-basketball court, multipurpose room, full kitchen and office spaces. The AMC Center is open to Mildred Hailey residents in addition to residents living in Jackson Square and other Boston neighborhoods. This position has a requirement of five days a week in office. Responsibilities The OC coordinates the daily programming and space uses, assists in development of partnerships for the AMC, develops a monthly calendar of activities occurring in the AMC Center, greets visitors of the AMC Center, and assists residents and organizations who wish to reserve the space for private events. Other responsibilities include: Community Life Service Coordinator role at TCB Conduct orientations for new visitorsResponsible for all AV equipment and ensuring it is in working condition, including the set up and storage of all equipment.Coordinate the set-up of space (tables, chairs, collapsible walls), ensuring that the space is cleaned by users, coordinating deposits and any fees associated with the use of the spaceDevelop a monthly calendar of activities occurring in the AMC and Innovation Center, located at 6 Lamartine Street, and ensure distributionConduct outreach in diverse forms of communication with residents, including newsletters, flyers, telephone calls and door-knockingUse of TCB's data collection system, CL Connect to document services provided to residents and outcomes achievedTrack and report on progress using Power BI as required by partners and funders to fulfill grant and other commitmentsEnsure participation in site-based team meetings at least twice a month.Refer residents to Property Management, Community Life and other organizations as neededCoordinate and communicate with other Community Life staff at Mildred Hailey and Jackson Square area to ensure the best services for residents and community membersParticipate in ongoing professional development, at least 12 hours per year that pertain to the positionRecruit and lead volunteers and interns to assist at the AMC CenterOther duties and responsibilities as requested Knowledge, Skills and Abilities: Experience working in human services, customer service, or similar field with families of diverse backgroundsKnowledge of the Boston social resourcesUnderstand concepts relating to community engagement, public health, trauma-informed care and other social determinants of healthAbility to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences in the planning, implementing, and evaluating of protocols and systemsCapable of building and maintaining positive relationships with a wide variety of stakeholdersAbility to collect, track and understand data to assess programs and partnerships and inform strategiesOperate in a timely manner, with consistency and a high level of integrity and professionalism, provide excellent customer service to all visitors of the AMC CenterExcellent communication, organization, problem-solving and writing skillsKnowledge of federal, state, and local policies affecting housing is a plus.Ability to work some weekends and evenings is requiredBilingual Spanish speaker strongly preferred Education & Experience: Bachelor’s degree with a focus in social work, human services, public health, or community developmentAt least 2+ years of overall professional experience working with families, older adults and/or people with disabilities in housing or human services agencies requiredProficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs Benefits Medical, dental, and vision insurance12 Paid Holidays & tenure-based PTO accrualsEmployer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403(b) retirement plan with company matchTax-advantage accounts: commuter/parking, medical & dependent care FSAHospital & Critical Illness InsuranceConfidential, 24/7 Employee Assistance ProgramSalary: $65k The Community Builders is an equal opportunity employer.