Community Care Navigator - Access To Health

About the role

Community Care Navigator - Access To Health - Full-time. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. McLeod Health is a locally owned and managed, not-for-profit organization founded in 1906, with over 900 medical staff members, 2,900 licensed nurses, approximately 15,000 team members, and 90 physician practices across an 18-county service area. The system includes seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services, and 988 licensed beds.

Responsibilities

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values
• Provides assistance with coordination of access to health care services and provider referrals to low income uninsured or underinsured clients eligible for all Access to Health programs
• Assesses for social drivers of health to identify and help facilitate access to health care by reducing or resolving barriers for assigned and/or referred clients
• Provides care coordination and community outreach services to access and/or retain health care and supportive services including establishing a medical home for primary care, preventing unnecessary visits to the Emergency Room, arranging medical appointments, connecting patients to services, programs and organizations, addressing additional medical, psychosocial, and behavioral needs, providing education, navigation, and support services, establishing a trusting relationship through home, physician office, community and virtual visits
• Assists patients and their families in accessing community services and healthcare resources, ensuring they understand their health options and can make informed decisions by patient navigation
• Provides culturally sensitive health information and education to community members, promoting healthy behaviors and disease prevention
• Offers social support services and informal counseling, helping individuals set personal health goals and providing motivation to achieve them
• Conducts home visits, attends community meetings and events, and engages with community members to raise awareness about health services and programs available to them by regular outreach
• Acts as a patient advocate, liaising between patients and healthcare providers to