Community Care Coordinator

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

About the Role

The Community Care Coordinator (CCC) provides superior patient support and customer service via proactive intervention, communication, and patient advocacy as well as providing emotional and educational support to patients and families coping with limb loss and/or a variety of orthotic and prosthetic needs. The CCC will work under the general direction of the ACM / CM or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients with amputations / limb difference.

Responsibilities

• Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic’s patient management and tracking system
• Support patients with amputations through the weeks pre/post-surgery by providing new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic / orthotic device
• Cook up AMPOWER visits
• Build and maintain referral relationships for Hanger Clinic
• Aid in obtaining appropriate clinical documentation for insurance coverage
• Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic
• Provide updates on follow up visits w/surgeon including wound description, photos, care plan details and any modifications to the care plan as needed
• Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed and determined by the care team
• Identify and follow-up on all referrals to assure continuity of care and patient/family needs are met
• Act as contact for patients and families, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
• Serve as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative / post-operative planning and preparation and care coordination through to the delivery of a definitive device
• Utilize CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals
• Absorb and assist patients with upcoming visits and fittings which may require becoming an ABC Certified Orthotic Fitter

Requirements

• Minimum 2 years of experience in a patient care environment
• BA/BS in Health related field or equivalent work experience
• Ability to be credentialed in major hospital systems
• Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

Qualifications

• Strong interpersonal, oral and written communication skills
• Strong customer service skills
• Empathetic, kind, engaging personality
• Non revoked, valid passenger vehicle driver’s license
• Excellent organizational skills
• Understanding of Insurance is very important
• Some clinical background is ultimately very useful but can be added as part of the training
• Time management and the ability to maintain a schedule

Skills

• ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
• Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles
• SharePoint Post-Acute CRM versed
• Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Pay

TBD

Schedule

TBD