Community Based Care Compliance Specialist (Compliance Specialist 2)

Summary of Duties

As a Community Based Care Compliance Specialist, you will investigate non-abuse complaints in community-based facility settings to determine compliance with Oregon Administrative Rules. The position ensures provider compliance with Community Based Care rules, regulations, guidelines, and policies, and identifies trends within facilities that indicate systemic deficiencies needing remedy to ensure resident safety, health, and independence.

Responsibilities

• Independently interpret and apply complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities.
• Review and analyze data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs).
• Conduct comprehensive investigations for licensing complaints through interviews with providers, residents, staff, and others as appropriate, as well as observation and record reviews to gather facts within CBC Facilities to determine compliance with OAR.
• Conduct thorough, objective investigations by documenting facts, evidence, interviews, observations, and regulatory findings in clear, accurate, and legally defensible reports; ensure written reports support investigative conclusions, demonstrate compliance with applicable laws, rules, and policies, and effectively communicate findings to internal and external partners.
• Visit to evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS).
• Identify deficiencies to comply with OARs associated with the facility type and issue citations, both immediately for severe circumstances such as harm/immediate jeopardy situations as well as substantiated violations.
• Coordinate with the Local APD and Area Agency on Aging when issues have the potential to become abuse or neglect.
• Work closely with the Office of Safety, Oversight and Quality (SOQ) concerning licensing complaints to assist with plans of correction, rule explanation and further regulatory action.
• Screen, analyze and triage complaints received during intake to determine appropriate level of response as established by statute, rule, policy and procedure; assign for investigation or refer to a different agency, law enforcement, when determined that no LCU investigation is needed.

Minimum Qualifications

• Four years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance with program guidelines and regulations.
• Two of the four years must be above the technical support level.
• Note: college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Essential Attributes

• Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance, make well-reasoned decisions, and explain requirements to others.
• Experience gathering and analyzing information from multiple sources (such as interviews, observations, records, or data) to determine findings, identify trends or root causes, and develop evidence-based conclusions.
• Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations, gathering information, and maintaining productive working relationships.
• Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards.

Working Conditions

• Work schedule is 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST); occasional overtime may be available.
• Employees may be required to work a flexible work schedule as a condition of employment, meaning hours may vary and could include evenings and weekends under certain circumstances.
• This position is primarily hybrid and requires frequent statewide travel to licensed Community Based Care settings to conduct inspections, investigations, and compliance activities.
• This position may be on the phone regularly or process work electronically; work schedule specifics determined by hiring supervisor.
• Regular travel to fulfill business needs, including visits to community-based care settings, participation in meetings, and attendance at required trainings; travel may occur during inclement weather and under varying road conditions.
• Must possess a valid driver's license and acceptable driving record to use state vehicles; reasonable accommodation per the ADA or creative solutions may be used to meet this need.
• Requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service.
• Interaction with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions; may encounter stressful situations requiring quick decision-making to ensure safety.
• Fast paced environment with constantly evolving policies and procedures; repetitive motions, prolonged sitting, and daily computer and technology use.
• Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as phone calls with Oregonians.

Salary Range: $4,954 - $7,592

Application Deadline: 09/01/2026