Community Banking Market Mgr

Responsibilities

• Assist the Community Banking Executive in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with banking center staff to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.
• Participate and encourage attendance in local community events and activities to activate partnerships within the area, through volunteerism of team members and corporate financial support.
• Build banking center team focused on a consultative sales approach, uncovering needs of clients, and providing education and advice regarding the products and services available to meet the clients needs.
• Hire, train, mentor, and develop team members to create a proficient team with loan and deposit knowledge.
• Lead banking team in educating clients of all consumer and small business loan and deposit products and services; promote line of business resources through joint calling efforts including mortgage, investments, wealth management, private banking, commercial, treasury management and merchant processing; as well as the wide range of banking channels available to clients, including emerging technology and digital solutions to enhance the client experience.
• Proactively coach to ensure adherence to all regulatory requirements and guidelines, ethical standards and encourages sharing of best practices and effective sales techniques and tools.
• Staff to company benchmarks, ensuring all service standards are met or exceeded; respond to client inquiries in alignment with company policies, procedures, and standards; plan and assign banking center staffing to ensure optimal client service.
• Manage the Market Service Leader to ensure appropriate oversight of banking center operations including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security practices/procedures and oversight of security equipment.
• Manage and support banking center managers within the area, including training, staffing, performance management, salary administration and discipline.

Qualifications

• Education: Bachelor’s Degree in business related field preferred or equivalent work experience
• 4+ years banking experience with 2+ years consumer lending experience
• 2+ years of supervisory experience, preferably in the banking or retail industry
• Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)