Community Banking Manager

About the role

Responsible for the management and operation of a mid-size, full-service branch office in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy.

Responsibilities

• Completes assigned training in conjunction with Consumer Bank Training & Operations Team.
• Develops a sales and quality service culture throughout the branch by acting as coach and team leader to instill a positive attitude and motivate branch employees.
• Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example.
• Communicates expectations, goals, and objectives to branch personnel.
• Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes.
• Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
• Covers loan interviewing, application preparation, and documentation for all loans.
• Prepares necessary loan tracking reports.
• Absorbs "first-line" human resource administrator responsibilities, including completing Bank’s leadership (STELLAR) classes, observing sales platform team members, reviewing and coaching customer surveys, conducting employee performance reviews, coordinating with Regional Management and Human Resources on branch staffing needs, handling succession planning and other personnel issues, leading or assigning leadership of branch sales meetings, providing positive feedback regarding sales activity, and reviewing branch sales goals on a weekly, monthly, and quarterly basis.
• Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.
• Manages business relationships within the community they serve.
• Handles certain branch audit responsibilities in the areas of operations, compliance, and security.
• Directs delivery of services to the customer and attends to customers with special needs.
• Utilizes appropriate computer programs for proactive outbound call list generation.
• Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices.
• Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.
• Ensures that standards of professionalism are met by branch personnel.
• Represents the bank in civic and community functions to enhance image and develop business.
• Interacts with line of business partners to further expand existing customer relationships and develop new contacts to share with partners as appropriate.
• Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.
• Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
• Maintains a good working relationship with bank employees in other departments.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Completes NMLS requirements as part of the S.A.F.E. Act certification.

Qualifications

• Requires a two-year degree or equivalent.
• Four-year degree preferred.
• Five to ten years of general business experience required, five to ten years of specialized experience required.
• Successful completion of the retail training program required.

Skills

• Strong interpersonal skills.
• Ability to work independently.
• Ability to work as a team player.
• Knowledge of banking policies and procedures.
• Computer skills, including typing and data entry.
• Ability to lift up to 20 lbs.

Benefits

N/A

Pay

$48,000.00 - $115,500.00

Schedule

N/A