Commercial Account Manager

Key Responsibilities

• Develop and manage a tactical account/territory sales plan.
• Thorough client analysis to assess customer needs, values, purchasing behavior, and motivation.
• This includes extensive researching, competitor and market analysis.
• Execute a sales strategy for penetrating accounts and maximizing sales, e.g., prospecting, cold calling, identifying key decision makers and determining buying criteria.
• Utilize sales planning tools and the pipeline management process to obtain business objectives and goals.
• Build trust and credibility with clients.
• Learn and engage the customer to understand the process of what they value, assist with finding solutions that help them achieve their goals and add value.
• Provide support, information, and guidance by researching and recommending new profit and service improvements.
• Identify cross-selling and upselling opportunities.
• Offer superior customer service by learning everything you can about the customer to tailor your service approach to their needs and buying habits.
• Ensure courtesy and timely follow-up are key.
• Understand Global Industrial Company's industry and products.
• Stay updated on industry trends and utilize internal resources to gather information regarding new product offerings.
• Communicate effectively, both verbally and in writing, in various business settings.
• Prioritize sales efforts and activities.
• Educate yourself on the company's products and services.

Competencies and skills

• Requires a Bachelor’s degree in business or marketing or at least 2 years of telephone business-to-business sales experience.
• Knowledge and competence in the major elements of inside sales including cold calling, business development, customer qualification, and customer acquisition.
• Sales planning and business development skills.
• Excellent written and verbal communication and presentation skills.
• Strong computer skills, including proficiency in Microsoft Word, Outlook, PowerPoint, and CRM software.
• Self-motivated with superior problem-solving and negotiation skills.
• Excellent organization and time management skills are essential.

Schedule

This is an onsite role. Monday through Thursday in the office; Friday remote.

About the role

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.