Community Bank - Senior Operations Officer

Responsibilities

• Oversee daily bank operations including ACH, wires, deposit processing, debit cards, fraud research, account services, and online banking/cash management/treasury management activities.
• Manage operational compliance, risk, and audit functions by coordinating internal, external, and regulatory audits, ensuring accurate documentation, quality control, and regulatory readiness.
• Develop and enhance operational processes, policies, and procedures to improve efficiency, strengthen controls, optimize resources, and support regulatory requirements.
• Lead and collaborate with cross-functional teams by providing operational guidance to departments such as accounting, loan administration, and branch/lobby services.
• Support strategic initiatives and vendor/client relationships by partnering with senior leadership, managing operational plans, and resolving complex service issues.

Qualifications

• 10+ years community banking in a senior operations role, with at least 5 years in a leadership/management role overseeing operational functions.
• Hands-on advanced knowledge of bank operations and payment systems, including treasury management, ACH, wires, Fed payment systems, Positive Pay, and core banking platforms (FIS Horizon XE preferred).
• Strong compliance, risk management, and fraud prevention expertise with experience supporting regulatory requirements and internal audit processes.
• Analytical and problem-solving skills with the ability to improve workflows, analyze data, and implement operational efficiencies.
• Excellent communication and leadership abilities with experience developing policies, presenting to executives, and collaborating with internal teams and clients.

Best-in-Class Benefits and Culture

Comprehensive health coverage: Medical, dental, and vision insurance provided
Robust retirement planning: 401(k) plan available with employer matching
Financial security: Life and disability insurance for added protection
Flexible financial options: Health savings and flexible spending accounts offered
Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided

Our client strives to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture. They are an equal opportunity employer that welcomes and encourages diversity in the workplace. They do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.