(Senior) Bank Operations Specialist

Position Summary

The internal job title will be (Senior) Bank Operations Specialist. This position is classified as sensitive. Sensitive positions are subject to a credit check as part of the background verification. The focus of this recruiting effort is a Senior Bank Operations Specialist, yet we will consider hiring at the Bank Operations Specialist level. Our dynamic small Bank Operations function offers the opportunity for an experienced professional to be cross trained to cover multiple product lines. This role adheres to a rotational schedule for all Bank Operations Specialists to support training, to deepen skill and product line knowledge.

Responsibilities

• Demonstrate broad understanding of the Bank’s mission and related businesses and how it relates to Bank Operations roles and responsibilities.
• Demonstrate subject matter expertise in multiple Bank Operations roles/responsibilities as each team member is cross trained to cover multiple product lines.
• Serve as an expert resource on operational needs for the group and Bank.
• Analyze processes and establish and document operating procedures in consideration of best practices and in collaboration with subject matter experts.
• Collaborate with stakeholders to effectively identify solutions to develop and manage complex processes.
• Apply analytical approach to resolve issues and respond to requests to assure that responses and associated Bank Operations responsibilities add value to the topic at hand.
• Escalate issues that impact workflow/resources; identify and propose solutions; initiate and act on appropriate course of action to complete/resolve.
• Identify and manage exceptions to resolution. Identify exception root cause, present and implement solutions as appropriate to mitigate risk.
• Understand, participate in, and work in accordance with Bank Operations operating strategy.
• Analyze operating KRI/metrics for trends and anomalies – follow up as appropriate to assure complete reporting and escalation.
• Engage in projects as identified by self and/or as approved by appropriate management and/or committee as defined by operating policies and procedures.
• May take on team lead or project lead responsibilities.
• Proactively seek opportunities for their own self-development leveraging tools, training, and resources both internally and externally available to them for their own professional growth.

Qualifications

• Must be comfortable and confident in a role where work assignments or focus will/may change periodically given the rotational structure in place for this team.
• Familiarity with custody and securities servicing operations, including trade lifecycle events such as settlement, corporate actions, asset servicing, and/or cash processing.
• Demonstrated aptitude for attention to detail and accuracy.
• Demonstrated ability to think creatively and analytically to solve complex problems and identify opportunities to improve existing management, processes and controls.
• Proactive in driving improvements and streamlining processes.
• Demonstrated effective communication and interpersonal skills for a hybrid work environment, especially clear, concise communication skills in both written and verbal forms.
• Ability to independently manage completion of multiple priorities in accordance with timeframes and expectations.
• Demonstrate emotional intelligence when working independently or in teams.
• Demonstrate competencies with new and/or existing technologies/platforms.

Requirements

• A minimum of 5 years work experience is required, in a relevant banking operations environment is strongly preferred.
• Demonstrated experience or success being able to pivot work responsibilities or assignments or working in a rotational schedule/structure is critical to success in this role.
• To be considered at the Specialist level, at least 3 years of experience working in financial services; Treasury or Capital Markets operations experience preferred and operational control experience is required.

Pay

The anticipated base pay range for the Senior Specialist role is $80,500 - $132,250. The anticipated base pay range for the Specialist role is $62,050 - $94,900. This role is classified as non-exempt. This role is based in Boston with weekly in-office expectations.