Community Association Manager

Essential Duties

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Captures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
• Inspects grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and/or maintenance.
• Aid in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association costs.
• Purchase supplies as needed.
• Aid in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members

Qualification

• Community Association Manager (CAM) License required.
• Previous management experience in HOA operations required.
• A minimum of ten years of relevant professional experience is preferred.
• Proven leadership experience is mandatory.
• High School Diploma required, Bachelor’s Degree preferred.
• Must obtain any required local and state licenses or certifications.