COMMUNITY ASSOCIATION MANAGER

Job Duties And Responsibilities

• Manage a portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial industrial complexes
• Coordinate with multiple support teams to oversee tasks and ensure Association deliverables are met in a timely manner
• Accountable to client requests and tasks, maintains visibility and communication with internal and external partners to ensure they meet the goals established by the Board for relevance, budget, and quality of service
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management (proactive planning)
• Manage the proactive planning, large-scale projects, and legal deadlines for the Association
• Serve as primary point of contact for the Board of Directors and Committees in coordination with an Assistant Community Manager and other support team members
• Carry out the policies and directives adopted by the Board in accordance with our contractual terms and conditions and effectively communicate updates to support teams
• Maintain current knowledge of governing documents, applicable state regulations, and local ordinances that apply to each assigned community
• Oversee the condition and recurring maintenance physical property of the Association in accordance with our contractual terms and conditions
• Direct and oversee tasks assigned to support team to compile and prepare information and paperwork for Board meeting and Annual Membership meetings, including Managers Report, agenda, previous meeting minutes, executive session items, architectural items, bank signature cards, ballots, and violation/work order reports
• Attend Board and committee meetings as needed and required
• Ensure all Association deadlines for maintenance and legal obligations are met
• Review and code invoices for payment, monitor cash and reserve accounts for cash flow planning for major improvements, issue check requests for reimbursement/other expenses, review budget and financial reports for reclassification of expenses and/or areas of concerns, and work with accounting staff to address Board questions and concerns
• Aid the Association committee(s), volunteers, and/or vendors if requested to obtain bids for projects and to coordinate the inspection and preparation of the reserve study update
• Other duties and special projects as assigned

Qualifications

• High School Diploma (or equivalent)
• At least (1) year of experience as a Community Manager handling the duties and responsibilities specified above
• May require industry certifications or licensing (state dependent)
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Ability to meet deadlines and address time-sensitive issues
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Work independently, with little oversight, and with accountability to Division Leadership for the end result achieved
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
• Strong ability to problem solve and utilize resources to bring solutions to client challenges
• Strong written and verbal communication skills
• Ability to delegate to internal support team members, while maintaining accountability for the end result
• Provide conflict resolution to personality challenges that may arise with Board members or homeowners in a calm manner

Special Position Requirements

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver’s license and vehicle insurance in compliance with Company policy
• Must be able to drive in the dark if required

Essential Functions

• Use standard office equipment, including: computer, multiple web-based applications, smartphone, tablet, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

Schedule & Travel

• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs (including weekends)