Community Association Manager

Summary

Community Association Managers are needed to manage portfolios of community associations. The role involves exercising discretion and independent judgment, providing excellent customer service, and maintaining client satisfaction and account retention.

Why Join Keystone?

Keystone offers an environment that nurtures leadership and supports personal success. It provides competitive salary, hybrid and flexible working arrangements, and opportunities for career growth.

What We Offer

- Competitive Salary - Hybrid and Flexible Working Arrangements - Work-Life Balance - Opportunities for Career Growth - Training and Mentorship - Support for Continued Education - Cell Phone Stipend - Mileage Reimbursement - Medical (HMO and PPO), Dental, and Vision - Flexible Spending Account - Pet Savings - Pre-Paid Legal - Employer Paid Basic Life/AD&D Insurance - Voluntary Life and Short-Term Disability Insurance - Free Employee Assistance Program - 401(k) Retirement Plan with Company Match - Financial and Health/Wellness Education - Bereavement and Mandated Leave of Absence Applicable - Paid Time Off (PTO) - 12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities

- Manages all operations for a portfolio of community associations. - Provides leadership and consulting with clients on best practices. - Creates and manages agendas for Board Meetings and Owners' Meetings. - Works with Board of Directors, vendors, contractors, and homeowners. - Manages special projects and financials. - Selects and supervises vendors. - Ensures timely payment of homeowner assessments and action on delinquent accounts. - Adheres to company policies and maintains client satisfaction.

Qualification Requirements

- Valid Driver's License and clean MVR. - Reliable transportation and ability to drive to communities. - Strong knowledge of the HOA industry. - Excellent client service orientation. - Strong computer skills (MS Office, TEAMS, Outlook, Word, Excel, PowerPoint). - Strong attention to detail. - Positive attitude. - Leadership and collaboration skills. - Excellent interpersonal, influencing, and relationship-building skills. - Ability to win and maintain board confidence. - Strong verbal and written communication. - Organizational and time management skills. - Independent and team-oriented. - Flexibility to work evenings and weekends. - Verifiable references. - Background check.

Education and/or Experience

- 3 to 4 years of experience in an HOA management role. - 2 to 3 years of experience in customer service. - CAI or CACM Certification(s) preferred. - Bachelor’s Degree preferred. - High School Diploma or GED required.

Work Environment

- Ability to drive to communities. - Sit, stand, and operate business equipment. - Typical office environment with low-level noise exposure.