Community Associate Supervisor

Responsibilities

• Overseeing social services operations and seamless transitions from one shift to the next
• Supervising and supporting community associates, including reviewing complete assessments
• Ensuring that community associates staff provide culturally sensitive, trauma-informed services
• Ensuring appropriate staff coverage and monitoring attendance
• Intervening in crises and counseling clients as needed
• Planning and troubleshooting with operations and security staff
• Troubleshooting with NYC Department of Education (DOE)
• Troubleshooting with the Mayors’ Office of Immigration Affairs (MOIA)
• Providing coverage for community associate staff as needed
• Meting with operations and security staff for planning and site management
• Managing and documenting incidents
• Managing and updating rosters and attendance
• Performing other job-related duties as assigned

Qualifications

• Bachelor’s degree or two years of relevant social services experience with people who are vulnerable and have experiences significant trauma
• PREFERRED: Master’s degree on social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma informed culturally sensitive services
• Excellent verbal and written communication skills
• Ability to learn quickly and problem-solve under pressure and within prescribed timelines
• Strong organizational leadership skills
• Ability to work independently and manage team
• Working knowledge of immigration laws and procedures
• Strong understanding of child development, child welfare, and education requirements
• Fluency in English and Spanish (written and spoken) preferred
• Two years experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services, desired
• Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
• Experience working on-site in a congregate housing setting
• Experience working on-site in a congregate housing setting
• Experience working with the NYC Department of Education and Administrations for Children’s Services’ child welfare systems
• Past applicable job experience may include, but is not limited to: Community Engagement Supervisor, Shift Coordinator, or Community Operations Shift Lead

Benefits

Estimated Starting Salary Range for Community Associate Shift Supervisor: $ 31.25
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided.
Benefits are subject to change with or without notice.