Community Associate

The opportunity

You work closely with new and existing customers across a variety of industries, focusing on creating and maintaining a community within your center to assist with administrative and support needs.

A typical day involves:

• Arriving early to prepare the center and address customer needs.
• Handling various customer requests, such as changing WiFi codes, providing directions, setting up projectors, and assisting with printing and invoicing.
• Dealing with customer mail and organizing events like networking sessions.
• Collaborating with the Community Manager to organize and promote upcoming events.
• Ensuring the center is tidy and welcoming at the end of the day.

About you

• Able to manage multiple tasks efficiently.
• A good communicator with strong interpersonal skills and the ability to empathize with customers’ needs.
• Positive, enthusiastic, and adaptable to changing situations.
• Proficient in using MS Office and other basic IT equipment.
• Likely to have 1+ years of customer service experience.

What we offer

• Competitive total compensation package including a quarterly bonus plan and hourly rate of $19.76.
• Work-life balance with no standard nights/weekends.
• Paid time off plans (sick and vacation) and 11 Paid Company Holidays per calendar year.
• Generous 401K Program with a Company match.
• Comprehensive health care for full-time team members and some plan options for part-timers.
• Professional workplace community with business casual attire required.
• Training and development opportunities aligned with career path opportunities.