Community Associate

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers.
• Take care of all the administrative and support needs for your customers, including but not limited to:
• Providing customers with a changed WiFi code.
• Helping customers with directions to their meeting rooms.
• Setting up projectors and showing customers where to find a great cup of coffee.
• Taking care of invoicing and ensuring all services are properly charged.
• Assisting customers with printing and managing invoices.
• Responding to customer requests regarding office temperature.
• Planning and writing e-invites for networking events.
• Creating, printing, and putting up posters on noticeboards.
• Encouraging prospects to join the IWG community and participating in networking events.

Requirements

• Knowledge of managing multiple tasks while providing excellent customer service.
• Ability to communicate effectively and build strong professional relationships.
• Empathy towards customers' needs.
• One or more years of customer service experience.
• Experience solving problems and adapting to fast-changing situations.
• Proficiency in using MS Office and other basic IT equipment.
• Likely to be legally eligible to work in the country you are applying within and at least 18 years old.

Qualifications

• Legally eligible to work in the Country you are applying within and at least 18 years old.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• IT proficiency.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive 401K Program, with a Company match.
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well).
• A quarterly bonus plan program, plus an hourly rate of $20.51.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

Pay

$20.51 per hour.

Schedule

No standard nights/weekends.