Community Associate

The opportunity

You work closely with new and existing customers across a variety of industries, helping to create and maintain your own community within the center. Your responsibilities include:

• Taking care of administrative and support needs for customers
• Handling customer requests such as changing WiFi codes, providing directions, setting up projectors, and assisting with printing and invoices
• Managing customer mail and ensuring invoices are accurate
• Planning and organizing networking events
• Creating, printing, and posting notices on noticeboards
• Communicating with the Community Manager to discuss upcoming events and sharing details about the IWG community
• Directing customers to restaurants after meetings
• Gently asking groups to wrap up meetings and directing them to nearby restaurants
• Ensuring the center is tidy at the end of the day

About you

• Able to manage multiple tasks while providing excellent customer service
• A good communicator with strong interpersonal skills and the ability to empathize with customers’ needs
• Positive, enthusiastic, and adaptable to fast-changing situations
• Proficient in using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying to and at least 18 years old

What we offer

• Competitive total compensation package
• Work-life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for full-time team members
• A quarterly bonus plan program and an hourly rate of $18.76
• A bright and inspiring work environment
• Training and development opportunities aligned with great career paths
• A professional workplace community (business casual attire required)