Community Associate

About the role

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

Responsibilities

• Work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers.
• Take care of all the administrative and support needs for your customers, including but not limited to changing WiFi codes, providing directions, setting up projectors, and handling customer packages.
• Ensure all services are properly charged, so that invoices are accurate.
• Help customers with printing and managing invoices.
• Open tickets in the service portal for issues such as temperature control in team rooms.
• Plan and write e-invites for networking events, create, print, and put up posters on noticeboards.
• Share details about the IWG community with prospects and encourage them to join.
• Direct groups to restaurants after meetings and ensure everything is tidy before closing.

Requirements

• Knowledge of managing multiple tasks while providing excellent customer service.
• Ability to communicate effectively and build strong professional relationships.
• Empathy towards customers' needs.
• One to two years of customer service experience preferred.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

Qualifications

• Positive attitude and ability to adapt to fast-changing situations.
• Professional workplace community (business casual attire required).

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive 401K Program, with a Company match.
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well).
• A quarterly bonus plan program, plus an hourly rate of $20.55.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.

Pay

$20.55 per hour.

Schedule

No standard nights/weekends.