Community Assistant - Residential Learning Community (Student Living)

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

The Leasing Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a primary point of contact for prospective residents, guiding them through the leasing process with professionalism and a strong understanding of the community’s offerings. The Leasing Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals.

Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Collects pertinent information from prospective residents at move-in and records it appropriately.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results; develops and implements short- and long-term marketing plans and goals to sustain occupancy.
• Designs and executes marketing activities and events to create and drive traffic to the property, including resident referral and employer outreach programs, internet marketing tools, and other property-specific marketing plans.
• Uses on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and analyze critical demographic information.
• Ensures the property and show units meet company standards for show quality by inspecting the tour path and show-ready units, communicating maintenance needs, and merchandising show units and amenities.
• Follows up with prospects and new residents within 24 hours to ensure satisfaction through emails, thank-you notes, calls, or other contacts.
• Executes activities in support of the property’s lease renewal program by preparing lease renewal letters and packages, meeting with renewing residents, and ensuring timely signing of renewal documents.
• Responds quickly and courteously to resident and client concerns, taking prompt action to resolve problems or document requests.
• Demonstrates customer service skills by treating residents, prospects, and guests with respect and addressing complaints sensitively.
• Attends community and networking events, aligns with local associations, and participates in outreach marketing efforts to generate viable referral sources and new business leads.
• Completes financial, administrative, and other reports and analysis as assigned.
• Assists with event setup and execution as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet, and customer service.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.

Physical Demands

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Ability to stand for extended periods of time.
• Routine, local travel may be required for business meetings, market research, or other job-related tasks.
• Must be able to work a flexible schedule, including evenings, weekends, and/or holidays.

Competencies

• Ensures Accountability – Holds self and others accountable to meet commitments.
• Action Oriented – Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of different audiences.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Resourcefulness – Secures and deploys resources effectively and efficiently.
• Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays; plus your birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.