Community Assistant
The NRP Group LLC · Charlotte, NC · 3 wk ago
OTHRFull-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. We need to preserve all substantive info.
Let's parse the posting.
First paragraph: "Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package including: Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programs Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com."
This is about company overview, benefits, etc. Could be "About the role"? Actually "About the role" maybe includes description of company and role? Usually "About the role" includes overview of position. But we have separate sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to extract content for each.
Let's identify sections:
- About the role: maybe the introductory paragraph describing the role? The posting says: "Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents."
That seems like role description. Could be placed under "About the role". We'll include that.
- Responsibilities: The "Essential Functions Statement(s)" includes Financial/Administrative, Marketing, Customer Service, Team Development bullet points. Those are responsibilities. We'll list them as
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. We need to preserve all substantive info.
Let's parse the posting.
First paragraph: "Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package including: Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programs Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com."
This is about company overview, benefits, etc. Could be "About the role"? Actually "About the role" maybe includes description of company and role? Usually "About the role" includes overview of position. But we have separate sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to extract content for each.
Let's identify sections:
- About the role: maybe the introductory paragraph describing the role? The posting says: "Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents."
That seems like role description. Could be placed under "About the role". We'll include that.
- Responsibilities: The "Essential Functions Statement(s)" includes Financial/Administrative, Marketing, Customer Service, Team Development bullet points. Those are responsibilities. We'll list them as - .
- Requirements: maybe "Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred Other Requirements: Reliable transportation for essential job functions". This could be split into Requirements and Qualifications and Skills. The instruction says we have sections: Requirements, Qualifications, Skills. We need to decide what goes where. Usually Requirements = mandatory (education, experience). Qualifications = preferred qualifications (certifications, etc). Skills = technical skills. We'll allocate:
Requirements: Education: High school diploma or equivalent; Experience: One-year property management experience or 4-year degree in a related field; Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards; Reliable transportation for essential job functions.
Qualifications: College preferred; Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred.
Skills: Proficient computer skills including the Microsoft Office Suite; Yardi Experience preferred.
But we need to preserve all substantive info; we can combine as appropriate.
- Benefits: The posting lists: Commission and bonus opportunities, Paid vacation and sick leave, 11 Paid holidays, Paid maternity & parental bonding leave, Short & long term disability, Medical/Dental/Vision/Life Insurance, 401(k) Match, Training, certification, & growth opportunities, Employee referral & recognition programs. Also earlier mention of competitive benefit package. We'll list those.
- Pay: Not mentioned explicitly. No salary or pay range. So we should NOT include Pay section because no specific content. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have, so include Benefits. Pay: omit.
- Schedule: Not mentioned. No schedule info. So omit.
- Also we might have "About the role" includes company overview? The instruction: Prefer a few substantive sections over many thin ones. We could combine company overview into About the role. That's fine.
We must not include boilerplate: EEO statement at end. Remove that.
Also remove duplicated lines: The benefit list appears twice? Actually first paragraph includes benefit list, later also includes benefit list again? Let's see: At start: "We value our employees by offering a competitive benefit package including: Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programs". Then later after company overview: "Come join the NRP Team as a Community Assistant...". No second benefit list. So only one.
We need to ensure we don't include navigation etc.
Now produce HTML fragment:
About the role
Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Then Responsibilities:
Responsibilities
- Financial/Administrative: Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
- Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
- Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities
- Maintain and organize all resident files
- Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
- Marketing: Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
- Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
- Customer Service: Assists in planning and preparation of resident events
- Complete a daily inspection of the property and market-ready units
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
- Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
- Team Development: Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
- Assist Community Manager in evaluating and supervising team members
- May occasionally be required to assist at other properties
- Run errands to support the property as necessary
- Perform other duties as required
But we may want to keep bullet points concise; but we must preserve all substantive info. The above includes all points from the Essential Functions. However some are quite long; we can keep them as is.
Now Requirements:
Requirements
- High school diploma or equivalent
- One-year property management experience or 4-year degree in a related field
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
- Reliable transportation for essential job functions
Qualifications:
Qualifications
- College preferred
- Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
Skills:
Skills
- Proficient computer skills including the Microsoft Office Suite
- Yardi experience preferred
Benefits:
Benefits
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 Paid holidays
- Paid maternity & parental bonding leave
- Short & long term disability
- Medical/Dental/Vision/Life Insurance
- 401(k) Match
- Training, certification, & growth opportunities
- Employee referral & recognition programs
We should not include Pay or Schedule.
Check for any duplicated content: Ensure we didn't miss any substantive info like "Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com." This is company overview; we could include in About the role paragraph maybe after role description. Let's incorporate that into About the role paragraph.
Thus About the role paragraph could be:
Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents. Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding
About the role
Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Then Responsibilities:Responsibilities
- Financial/Administrative: Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
- Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
- Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities
- Maintain and organize all resident files
- Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
- Marketing: Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
- Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
- Customer Service: Assists in planning and preparation of resident events
- Complete a daily inspection of the property and market-ready units
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
- Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
- Team Development: Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
- Assist Community Manager in evaluating and supervising team members
- May occasionally be required to assist at other properties
- Run errands to support the property as necessary
- Perform other duties as required
Requirements
- High school diploma or equivalent
- One-year property management experience or 4-year degree in a related field
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
- Reliable transportation for essential job functions
Qualifications
- College preferred
- Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
Skills
- Proficient computer skills including the Microsoft Office Suite
- Yardi experience preferred
Benefits
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 Paid holidays
- Paid maternity & parental bonding leave
- Short & long term disability
- Medical/Dental/Vision/Life Insurance
- 401(k) Match
- Training, certification, & growth opportunities
- Employee referral & recognition programs
Come join the NRP Team as a Community Assistant at our affordable Charlotte, NC property, Residences at Cedar Creek! Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents. Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding