Community Assistant

About the role

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Community Assistant is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day to day office operations. This individual will act as the first point of contact for prospective residents, conduct tours, and represent the property both on and off campus. A successful Community Assistant will provide excellent customer service to residents and prospects, execute on day-to-day property operations, and support efforts to ensure the property meets or exceeds leasing and occupancy goals each year. The Property: The Lofts is a garden-style student housing community in Morgantown, West Virginia, designed to serve students attending West Virginia University. The 218-unit, 648 bed community offers 1, 2, 3, and 4-bedroom units with amenities that include a swimming pool with hot tub, fitness center, coffee bar, and much more. The Lofts provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas.
• Regularly walk and maintain the tour path, model unit, and amenity spaces.
• Serve as the first point of contact for prospective residents and community inquiries.
• Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
• Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
• Drive leasing traffic through on-campus outreach and peer networking.
• Participate in the planning and execution of resident events, move-ins, and community activities.
• Support lockouts for residents after hours, when assigned.
• Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
• Provide first-level support and resolution for prospects, residents, and guarantors.
• Clean the model unit, clubhouse, and other amenity spaces as assigned.
• Process, organize, and distribute resident packages as assigned.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Assist in the annual unit turnover and help execute move-in/move-out procedures.
• Work the entirety of the turnover period, including nights and weekends as scheduled.
• Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
• Maintain a professional appearance and adhere to the company dress code at all times.

Requirements

• High school diploma or equivalent required.
• One of more years of experience working in the customer service, sales, or retail industry is preferred.
• Current enrollment at the local university and status as a current/future resident is highly preferred.

Skills

• Demonstrated ability to work in a fast-paced, goal-oriented environment.
• Strong communication, organization, and customer service skills.
• Ability to confidently engage with peers and represent the property positively.
• High level of professionalism and reliability.
• Motivated self-starter who thrives in a team setting.
• Ability to receive coaching and act on feedback.
• Experience with Microsoft Office and Entrata software is preferred.
• Pass a criminal background check.
• Ability to work extended hours during the turnover