Community Assistant

About the Role

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating and sustaining a workplace culture that is second to none. We are seeking a Community Assistant to provide high-quality customer service to our residents and administrative support to the office staff. This role is critical to the reputation of the property and offers opportunities for career development.

The Landing CoMo is a garden-style student housing community in Columbia, Missouri, designed for students attending the University of Missouri. The 172-unit, 656-bed community features amenities such as a swimming pool, fitness center, and dog park.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

Responsibilities & Duties

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with potential residents.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and front desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by the Property Manager.

Requirements

• Preference for candidates who live onsite and are currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Strong administrative, organization, and communication skills.
• High level of integrity and professionalism.
• Self-motivated individual who excels in a team environment.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Pay

The compensation rate for this position is $15.00 per hour plus bonus potential.