Community Assistant

About the role

The Community Assistant works to support South Campus Commons Service Desks and serves as the first point of contact for residents. As a member of the South Campus Commons staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environment for all students.

Essential Duties/Responsibilities/Expectations

• Absenteeism and tardiness are not permitted. Be present to work assigned desk shifts as scheduled.
• Answer phones professionally and transfer to the appropriate individuals.
• Logging in/out resident packages.
• Conducting resident package audits.
• Filling out shift audit form at the end of every shift.
• Ensuring loan keys and swipes are being returned in a timely fashion by residents.
• Conducting key audits.
• Completing various clerical responsibilities such as database entry, copying/scanning, collating, typing, making labels, and filing.
• Maintaining confidentiality in all matters concerning student/staff discipline and any other matters.
• Adhering to employment schedule and dress code.
• Enforcing policies / procedures of the residence halls and the university (including campus, state and federal regulations).
• Be a referral agent to residents/students regarding information on South Campus Commons and UMD services.
• Provide excellent customer service on phone and in-person.
• Participate in other duties as assigned.

Time Commitments

• Be available to work during opening/closing of the facilities at the beginning/end of each semester.
• Work assigned desk shifts as scheduled.
• Be available to work during semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
• Work at least three (3) shifts each week at assigned desk.
• Work one (1) or two (2) weekends per month depending on schedule needs.
• Work one (1) or two (2) of the following shifts per week (12 midnight– 3 am or 3 am – 6 am).
• Work at least one (1) break session per year: Thanksgiving, Winter, Spring, Summer.
• Available to assist during special events as needed.
• During August check-in week, increased hours/coverage is needed.
• Attend and participate in all staff training sessions.
• Attend monthly Community Assistant meeting to discuss updates and policies.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• A high school diploma.
• A semester and cumulative 2.6 GPA or higher.
• Full-time enrollment as a degree-seeking student at the University of Maryland.
• Be available to serve on the staff for an academic calendar year.
• Re-employment for the next academic year is contingent upon performance.
• Be available for a minimum of three (3) shifts a week (stipulations mentioned above).
• Abide by and uphold all UMD Code of Conduct policies.
• Maintain good standing with UMD in conduct, academics, and behavior.
• Strong customer service skills.
• Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
• Strong computer proficiency, including Word, Excel, and Outlook.
• Ability to work effectively with a diverse population and exercise cultural competence.
• Ability to operate standard office equipment, computer, phone, copier.
• Ability to move and lift up to 35 pounds.

Pay

$15.00 per hour up to 20 hours a week.

Schedule

Employment period: August 19, 2026 - May 24, 2027 (summer break work will be determined in advance with Desk Operations Supervisor).