Community Ambassador - Tradition Knoxville

About the Role

The Community Ambassador is at the forefront of the community, responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role guides prospective residents through the leasing process, assists in planning and participating in marketing and community events, and meets sales goals as outlined by the Leasing & Marketing Manager and Community Manager. Effective communication, meeting deadlines, and efficient time management are essential.

Duties/Responsibilities

• Leasing, Marketing, & Resident Experience:
  • Understand and communicate the Housing Contract and related addendums to prospective residents, residents, and guarantors.
  • Conduct all tasks to close sales, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
  • Promote the community via social media and participate in on- and off-campus marketing events.
  • Assist with email and text campaigns using Entrata and TextUs.
  • Maintain a professional representation of the community and Landmark Properties.
  • Encourage participation in Residence Life activities and assist in resolving resident concerns by escalating to the appropriate manager.
• Property Operations:
  • Perform daily opening and closing checklists, including inspections and housekeeping.
  • Attend and contribute to staff meetings.
  • Respond to inquiries professionally and enter Maintenance Requests as needed.
  • Maintain detailed activity logs and manage packages.
  • Enforce community policies and comply with Fair Housing laws.
  • Participate in Turn-related activities, including move-in/move-out days, unit inspections, and trash-outs.

Education & Experience

• High school diploma or equivalent required.
• Enrolled in a Bachelor’s degree program in a relevant major (e.g., Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations) preferred.

Skills & Abilities

• Strong organizational skills.
• Reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evenings, weekends, and during summer and Turn periods.

Work Environment

The work environment is typically moderate in noise level. No travel is required.

Physical Demands

Frequent standing, walking, sitting, handling objects, reaching, climbing, stooping, and kneeling. Requires close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.