Community Ambassador-Guest Services

About the Role

Opensity Solutions is seeking a Community Ambassador/Hospitality professional to create a warm and inclusive environment, provide exceptional customer service to visitors and residents, and ensure the seamless planning, execution, and follow-up of various meetings and events within our community. This role reports to the Lead Office Services Associate or the Client Relations Manager.

Responsibilities

• Community Ambassador: Greet and assist visitors, residents, and community members with a professional and approachable demeanor. Engage in purposeful interactions, actively listen to individual needs, and provide comprehensive information about community amenities, events, and services. Cultivate positive relationships to foster a sense of belonging and unity.
• Reception & Front Desk Operations: Manage the front desk area efficiently and professionally. Handle incoming calls, route them appropriately, and take detailed messages. Facilitate the receipt and distribution of mail and packages.
• Meeting Coordination: Schedule and coordinate meetings and events, working with teams to secure participant availability and resources. Oversee logistics such as venue arrangements, audiovisual setup, and catering. Prepare meeting materials including agendas, presentations, and documentation.
• Technical Support: Provide technical support for virtual meetings, ensuring seamless operation of video conferencing, audio connectivity, and screen sharing. Troubleshoot and resolve technical issues promptly. Stay updated on advancements in video conferencing technologies.
• Event Coordination: Collaborate with the event planning team to plan and coordinate community events, workshops, and social gatherings. Manage event logistics including venue arrangements, guest invitations, RSVPs, and setup. Provide onsite support during events.
• Communication & Community Engagement: Serve as an intermediary among departments to gather and disseminate community updates and announcements. Use various communication channels to distribute information and engage community members. Initiate interactions to gather feedback and preferences, and collaborate on engagement initiatives.
• Training: Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance knowledge and skills.

Requirements

• High school diploma or equivalent; college degree preferred.
• Minimum 1 year of experience.
• Ability to understand client inquiries and provide effective responses.
• Experience using Microsoft Office products and applications.
• Understands the importance of delivering added value to clients.
• Team player with a positive attitude, able to motivate peers and build relationships.
• Ability to maintain confidentiality and security of client information.
• Pleasant and cheerful disposition at all times.

Skills

• Client-first mentality.
• Accuracy and attention to detail.
• Detail-oriented with the ability to multitask in a fast-paced, high-energy environment.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Good verbal and written communication skills.
• Ability to use technology effectively.
• Prioritizing, flexibility, and adaptability.

Pay

The compensation range for this role is $25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)