Community Access Team Technician Lead

On-siteEngineering$32.91–$42.79/hrFull-time

Hours: Full-time; 40 hours per week, 7:00pm-7:30am, 3:00pm-11:30pm
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes

Provide direct supervision and support to Community Access Team Technicians
Lead onboarding and training for new staff, including clinical workflows, safety protocols, and trauma-informed care practices
Support ongoing staff development, coaching, and performance feedback
Conduct regular check-ins and debriefs with staff, particularly following challenging or high-acuity situations
Foster a supportive, team-oriented work environment
Create and manage staff schedules to ensure adequate site coverage
Respond to call-outs and coordinate coverage in real time
Fill in at clinic sites as needed to maintain continuity of care
Work collaboratively with the Program Director on hiring, staffing needs, and workforce planning
Collect, track, and submit required monthly program data to the city
Order and maintain clinical and operational supplies across all sites
Conduct routine checks to ensure sites are properly stocked and prepared
Support program compliance with documentation and reporting requirements
Provide direct support as a Community Access Team Technician when needed, including:

Schedule & Workflow Structure: Administrative & Leadership Focus: Attend program and leadership meetings
Collaborate with leadership and interdisciplinary teams
Complete administrative tasks (scheduling, supply ordering, reporting, onboarding coordination)
Conduct site planning and operational oversight
Field & Staff Support: Provide on-site support to Outpatient Technicians
Conduct site visits and check-ins
Respond to call-outs and ensure coverage
Lead real-time problem-solving and staff support
Facilitate debriefs and on-the-job training
Rotate on-call shifts and share with Director and other members of the leadership team
Work entirety of the night shift on occasion
Other duties as assigned

Minimum of 1-2 years emergency response or Emergency Medical Services required
Current Emergency Medical Responder certification. (Higher level certification/licensure is acceptable as a condition of hire)
Minimum of 1 year of management or supervisory experience
Minimum of 1 year experience working on an ambulance
Basic Life Support (BLS) certification
Strong leadership, communication, and organizational skills
Ability to manage multiple sites and respond to dynamic situations

The compensation increases based on years of experience and ranges from $32.91- $42.79 per hour
BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount.
In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers

Does this amazing opportunity interest you? Then we'd love to hear from you.
As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
Please Note: Employment at Boston Health Care for the Homeless is at-will.
Boston Health Care for the Homeless does not sponsor work authorization visas.

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