Communications Trainer

About the role

The Metropolitan Emergency Services Agency provides operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure for the City’s Indianapolis metropolitan areas and Marion County. This position is responsible for training new and current employees during the classroom phase and/or On Job Training, in-service and remedial training as directed, administrative duties, and maintaining certifications in required fields.

Responsibilities

• Train new and current employees in 911 law enforcement and/or fire dispatching, non-emergency call taking, control operations, in-service, remedial, and other areas as needed.
• Prepare training materials following CALEA standards, SOPs, rules and regulations, industry guidelines, new equipment, and programs to ensure all employees are up to date with policies and procedures.
• Ensure all employees’ certifications are kept current and all requirements are met.
• Assist management in identifying training needs and scheduling appropriate training for employees.
• Document and file personnel training documentation, prepare training guides, and create and maintain spreadsheets.
• Assist with equipment testing and data entry, and retrieve information to assist with data collection from current systems.
• Teach and evaluate trainees and remediate employees as needed.
• Review evaluations performed on employees to ensure they are completed and scored correctly, and ensure timely submission.
• Maintain contact with CTOs on the floor to address issues and revise evaluations as needed.
• Must be able to maintain confidentiality at all times.
• Must be able to handle high-stress emergency situations.
• Must be able to work as a team or individually to complete required tasks in a timely manner.

Requirements

• High School Diploma or equivalent with three (3) years of communications experience in a high-volume emergency dispatch center.
• Must be able to pass a full-scope background investigation, including both a psychological and physical examination.
• Must not be convicted of a felony and most misdemeanor crimes involving moral turpitude.
• Must have a working knowledge of Microsoft Office.
• Must be able to acquire and maintain EMD certification, APCO PST1 or department equivalent, and CPR certification within one (1) year of hire date.
• Must pass a critical assessment test and all certification courses, and complete the MESA communications training program.
• Must be able to hear and communicate effectively, whether face-to-face, written, or telephonically, in a professional and courteous manner.
• Must be able to work under extremely stressful conditions.

Schedule

The dispatch center is open 24 hours, seven days a week, including holidays. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs.