Communications Technician, Campus Safety

Position Summary

The Communication Technician (Dispatcher) works in the University of Denver Campus Safety Communications Center, a 24/7 operation. The role involves receiving and dispatching calls and messages to Campus Safety Officers, participating in providing a safe and secure campus environment.

Essential Functions

• Evaluate calls for proper action and initiate response by Campus Safety Officers or contact outside emergency and law enforcement agencies.
• Dispatch units on the radio after entering data into a computer as it is received.
• Handle routine and emergency reports, referral information, alarm maintenance and notifications, campus camera monitoring and alerts, secured door monitoring and alerts, and fire alarm monitoring and alerts.
• Adhere to Division and University policies, procedures, directives, rules, and regulations.
• Participate in the Division's recruitment and accreditation efforts.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• Sound decision-making and good judgment under pressure.
• Exceptional customer service to internal and external customers.
• Proficient utilization of a multi-line telephone system and a two-way radio system.
• Utilization of Computer-Aided Dispatch (CAD) software.
• Utilization of door security and monitoring system.
• Utilization and monitoring of campus camera system.

Required Qualifications

• High School diploma or equivalent.
• 6+ months customer service or related experience.
• Intermediate to advanced computer skills.
• Demonstrate and maintain good moral character.
• Demonstrate ability to multi-task.
• Pass a job-related skills examination.
• Pass a complete background check to include criminal and verification of employment and education.
• Pass a pre-employment drug screen administered by a University-approved facility.

Preferred Qualifications

• 1+ years experience in dispatching, law enforcement, or related work environment.
• Experience working in a 911/PSAP working environment.
• Experience in a lighting and temperature-controlled office setting.

Physical Activities

• Sit for extended periods of time.
• Operate telephones, radios, paging devices, and multiple computer terminals.
• Lift up to 20 pounds.
• Hear the phone and audible signals from equipment at a level that does not interfere with coworkers' ability to hear at their work stations.
• Use telephone and radio headset.
• Focus on a single source of auditory (hearing) information in the presence of other distracting noises.

Work Schedule

40 hours a week. Exact schedule varies.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 27, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Benefits

• Affordable medical, dental, retirement, paid time off, tuition benefit, and ECO pass.

Equal Opportunity Employer

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran.