Communications Strategy and Operations Specialist

We're looking for a Communications Specialist with a uniquely hybrid role combining media relations support, executive thought leadership program development, project management, and communications operations for the marketing team. This role supports how executives communicate externally—whether through press, speaking, or social media—and internally, with CMO internal communications and content development. Straddling both the comms team and the office of the CMO, you will seek opportunities that carry Diligent executives’ voices while also helping run the operating rhythm of the marketing team itself.

About the Role

This is a high-visibility role for someone who wants exposure to media relations, executive communications, and marketing team operations at once. You'll work closely with the CMO, the executive team, the broader marketing leadership team, corporate communications, and the People team to ensure the right message reaches the right audience—and marketing leadership stays focused on what matters most with internal and external alignment on strategic priorities.

You would be joining Diligent at an exciting moment in the company’s history, as they unleash their new AI-powered GRC platform to help General Counsels, Chief Compliance Officers, Audit, and Risk Leaders. This is the result of nearly three years of intense development of agentic workflows inside the Diligent platform, as well as MCP/plug-in access to Diligent offerings—providing a robust, differentiated experience for clients who need solutions that accelerate and action critical business objectives, not just static reporting.

Responsibilities

• Executive Thought Leadership & External Communications
  • Identify executive thought leadership opportunities.
  • Draft content with executives for social media, speaking, podcasts, thought leadership, and bylines that build executive presence and voice in the GRC market.
  • Support preparation materials for executive events.
  • Develop an executive thought leadership content calendar that accounts for industry and company rhythms, such as product launches, events, analyst inflection points, key regulatory deadlines, and other moments to amplify storytelling while maintaining a consistent voice across platforms.
  • Support media relations: help draft statements, briefing documents, and Q&A prep, and coordinate with Corporate Communications/PR on press opportunities and interview logistics.
• Internal Communications
  • Draft internal communications in partnership with the CMO and People Business Partner, including team updates, all-hands content, and marketing org announcements.
  • Partner with the People team to draft and coordinate company-wide internal communications, leveraging best practices on sensitive matters.
  • Translate marketing strategy and priorities into internal-facing content the broader company can understand and rally around.
• Marketing Team Operations and Communications
  • Support planning and prioritization across the marketing organization, tracking key initiatives, deadlines, and cross-team dependencies.
  • Develop internal communications for quarterly, half, and annual plans with the marketing leadership team.
  • Help prepare for recurring leadership forums by coordinating content and materials from across the marketing team.
  • Act as a connective layer across marketing functions to surface priorities, flag conflicts, and escalate appropriately.
  • Manage ad hoc special projects for the CMO as they arise.

Requirements

• 3+ years of GTM experience with proven communications experience in B2B/SaaS.
• Excellent communicator with a demonstrated ability to adapt tone and voice for an executive.
• Experience supporting media relations or working alongside a PR/Corporate Communications function.
• Strong organizational skills and comfort managing multiple workstreams and stakeholders at once, with sound judgment on what to prioritize.
• Ability to work cross-functionally and build trust quickly with senior stakeholders, including comfort operating with a high degree of discretion.
• Experience partnering with a People/HR team on internal communications is a plus.
• BA in communications, marketing, or equivalent degree.
• Quarterly and potentially more frequent travel would be required for this role.

Skills

• Fast-moving, AI-proficient, and biased toward action.
• Hungry for a uniquely career-moving opportunity.

Pay

U.S. pay range: $115,000—$145,000 USD

Benefits

• Flexible work environment.
• Global days of service.
• Comprehensive health benefits.
• Meeting-free days.
• Generous time off policy and wellness programs.
• Office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity and inclusion initiatives, including Employee Resource Groups and access to resources and education.

Schedule

This role follows a hybrid work model. If you are within commuting distance to one of Diligent’s office locations, you will be expected to work onsite at least 50% of the time.

About Us

Diligent is the AI leader in governance, risk, and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite, and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience, and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimagining workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together.