Communications Specialist - IT Initiatives - Raleigh/Durham/Chapel Hill

About the role

This role will support an IT Customer Success and Enablement (IT CSE) group, driving internal customer success and technology enablement to minimize disruption, enhance productivity, and improve the employee experience. The IT Communications Specialist will partner with Learning Experience Designers to develop and deploy internal workplace campaigns and materials, including end-user communications, news articles, user guides, and other assets, to ensure a great technology experience for our clients' employees. The specialist will work closely with the CSE leads and team to support various key initiatives across the learning enterprise.

Responsibilities

• Clear communication: Partner with IT CSE Leads, the IT team, Learning Experience Designers, and project stakeholders to plan and prepare communications for IT technology enhancements, new solutions, company mergers, or other changes that impact end users.
• Focus on writing: Develop end-user communications, including news articles, internal social media content, email campaigns, executive communications, and user surveys for enterprise-wide channels and targeted campaigns.
• Timely execution: Help drive the timely delivery of communication deliverables through ongoing contributions to the team’s content planning calendar.
• Quality of content, processes, and tools: Ideate and develop materials to support the company’s leveraging of AI tools and agents for improved team processes, scalability, and content quality.
• Technical and written accuracy: Partner with IT CSEs and subject matter experts to ensure technical accuracy and clarity when preparing and editing content for learning offerings, such as live events, learning labs, or eLearning courses.
• Partner with the IT CSE design team to design and develop digital campaigns that will be displayed globally and in on-site locations.
• Provide recommendations to project teams on effective communication tactics and channels that meet project objectives and align with CSE standards.
• Prepare presentations, facilitate discussions, and support project leads with presentation delivery in IT-hosted meetings or other forums.
• Partner with CSE Leads to design, analyze, and prepare reports on listening and measurement initiatives, including employee surveys, training completion reports, and project metrics.

Requirements

• Bachelor’s Degree required with a major in English, Creative Writing, Communications, or other relevant education.
• 3+ years’ experience in internal communications, ideally focused on writing on IT/technology topics and content development.
• Strong writing and editing skills are required, and the use of generative AI tools to support development.
• Effectiveness in collecting communication requirements and content from project collaborators.
• Fluency with computers and digital technology, including the Microsoft 365 app suite.
• Comfort working with technology or other technical subject matter, as required.
• Technical writing, corporate social media posting, and search engine optimization (SEO) skills are a plus.

Qualifications

• Experience with graphic design or digital tools (e.g., Canva, Adobe Creative Suite)
• Background in event planning or end-user enablement programs
• Familiarity with IT Audit compliance standards and documentation
• Experience in a pharmaceutical, biotech, or regulated industry
• Knowledge of enterprise learning platforms (LMS) and eLearning development tools

Skills

• Experience with generative AI tools
• Graphic design or digital tools proficiency
• Event planning or end-user enablement experience
• IT Audit compliance knowledge
• Enterprise learning platform familiarity

Benefits

Not specified.

Pay

$35/hour with benefits; 401(k) eligible after a 6-month period

Schedule

40 hours per week