Communications Program Manager

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

About the role

Reporting to the Senior Director, Internal Communications, the Communications Program Manager leads or supports key initiatives including internal campaigns and storytelling, stakeholder relationship management with specified corporate function partners, company-wide intranet content development, internal digital screen and poster content management, and alignment of sponsorships and key industry conference efforts. This includes leadership and support relating to Veolia's partnership with the Professional Pickleball Association. This role is responsible for the management and execution of the weekly employee e-newsletter and functional announcements as needed.

Responsibilities

• Supports or leads key projects across the corporate communications function focused on internal employee engagement, including:
  • Planning support for annual leadership meetings (identifying key speakers, support on-site logistics, and other required tasks)
  • Planning and execution of the sustainability report in collaboration with the Chief Sustainability Officer
  • Lead or support internal messaging campaigns, such as Safety Week, Cybersecurity Awareness, Fraud Awareness, and the annual Voice of Resourcers survey
  • Support other corporate key projects as needed
• Owns stakeholder relationships for internal communication with specified corporate function partners (e.g., Internal Controls, Procurement, Human Resources) and consults on communications best practices to drive desired business results
• Creates engaging content and distributes it through communications channels, such as the One to One intranet, dynamic screens, and the VNA Minute newsletter
• Trains employees and supports the creation and development of One to One intranet pages
• Develops and implements communication plans and timelines with support from the Senior Director, Internal Communications
• Tracks and reviews communications performance metrics, identifying successes and areas for improvement, and makes recommendations to enhance effectiveness
• Supports company alliances (e.g., Pickleball) and relationships, acts as a co-project manager, and leads or partners on internal reporting of effectiveness and return on investment
• Acquires and maintains detailed knowledge of the company's policies, principles, and strategies, staying updated on relevant developments
• Adheres to AP Style and the company's style guide to ensure high-quality, error-free copy across all channels
• Collaborates with internal stakeholders to brainstorm content ideas aligned with the company's strategy and brand initiatives
• Responds to employee questions on company programs, policies, and communication tools
• Participates in communication projects/programs to support the broader communication team

Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field (essential)
• 8+ years of experience in communications or writing development

Skills

• Excellent written and verbal communication skills, with content development and storytelling experience
• Ability to work well under pressure and meet tight deadlines
• Strong organizational and planning skills, with a strategic approach to communication planning
• Experience leading communication projects and initiatives
• Familiarity with technology applications supporting internet story posting, weekly e-newsletter production, light video editing, content editing, and communication performance metric collection and analysis
• Highly computer literate, with proficiency in email, Google Suite, and related business and communication tools
• Strong attention to detail

Work Environment

Office-based role with some travel required based on project needs.

Pay

$130,000 - $160,000 per year.

Benefits

• Comprehensive benefits package, including paid time off policies
• Health, dental, vision, and life insurance
• Savings accounts and tuition reimbursement
• Paid volunteering opportunities
• Employer-sponsored 401(k) plan for retirement savings