Communications Operator - E911 Dispatcher

About the role

The position involves processing 911 emergency calls for Fire-EMS and Law Enforcement, operating a two-way radio, and dispatching the appropriate public safety entities.

Responsibilities

• Identify, select, and apply appropriate guidelines and procedures.
• Interpret precedents and make independent judgments.
• Operate a two-way radio and other communications equipment.
• Receive and respond to calls via E-911 system, telephone, or radio.
• Dispatch the proper personnel based on the exact location of the emergency.
• Track the status and availability of emergency service units.
• Enter information into GCIC/NCIC to obtain confidential records.
• Compile data into various reports and maintain records.
• Assist the public with transactions and provide information.
• Provide pre-arrival instructions for medical emergencies.
• Train new employees in the dispatch function.

Requirements

• Knowledge of federal and state regulations governing transmission by radio.
• Knowledge of methods of operating and communication systems.
• Knowledge of geography and the road system throughout the city.
• Ability to determine the scope and magnitude of an emergency.
• Ability to use modern office equipment including computers, typewriters, fax machines, and Xerox machines.
• Ability to handle multiple situations at one time.
• Ability to reason, analyze situations accurately, and adopt effective courses of action.
• Ability to remain calm and communicate precisely and clearly in emergencies.
• Ability to exercise sound judgment in making decisions.
• Ability to deploy emergency equipment within specific guidelines.
• Ability to follow rules and procedures regarding police records and files.
• Ability to document facts accurately, legibly, and completely, under adverse conditions.
• Ability to assist less experienced personnel with safety rules and regulations.
• Ability to establish and maintain cooperative relationships at work.
• Ability to understand and carry out directions.

Qualifications

• High School diploma or equivalent.
• Minimum of two (2) years of related experience preferred; equivalent combination of education and experience.
• GCIC and EMD certified or ability to become certified within one (1) year.
• Strong organizational and communication skills.
• Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships.
• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Extensive hours and weekends will be required at times.
• Pre-Employment screening is required: criminal background check and drug testing.

Benefits

The City of College Park offers a comprehensive benefits package including healthcare, dental care, vision care, Flexible Spending Account (FSA), life insurance, long-term disability insurance, short-term disability insurance, pension, holidays, vacation, sick leave, and Employee Assistance Program (EAP).