DirectJobHub
Jobs · Hawaii

Communications Operator (Casual) - Grand Wailea, A Waldorf Astoria Resort

Hilton · Wailea, HI · 3 wk ago
On-sitePart-time

About the role

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Communications Operator to join the Front Office team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Responsibilities

  • Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
  • Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
  • Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
  • Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Qualifications

At Hilton, our Core Values define what it takes to succeed here and guide the qualities we look for in every team member:

  • A passion for spreading the light and warmth of Hospitality
  • Acting with Integrity and always doing the right thing
  • Inspiring others through Leadership
  • A belief that Teamwork drives the best outcomes
  • A sense of Ownership and accountability
  • A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Schedule

This position is part of the Local Union which requires complete open availability. We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

Benefits

  • Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
  • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future – Our retirement plans make it easier to save for what's next

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Similar jobs