Communications Operator

About the role

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate while adhering to HIPAA guidelines. Primary location: California, Los Angeles, 1550 N. Edgemont Computer Center.

Responsibilities

• Provide exceptional customer service to both internal and external customers
• Provide courteous and cooperative service on each and every encounter
• Must possess strong interpersonal skills and the ability to multi‑task
• Receive and correctly route incoming calls
• Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging
• Provide patient information as appropriate and adhere to all HIPAA guidelines
• Report equipment malfunction as needed
• Orient new staff, or less experienced Operators
• Other duties as assigned

Requirements

• Minimum of six (6) months experience providing front line customer service
• Working knowledge of PCs
• Type 25 wpm; must take and pass the typing test prior to the end of the posting period (test must be current within one year). Per the National Agreement, current KP Coalition employees have this experience requirement waived
• High school or equivalent education

Qualifications

• Bilingual (English/Spanish)
• Busy phone experience

Pay

Pay range: $27.77 – $30.76 per hour

Schedule

• On‑call position; days and hours may vary
• Scheduled weekly hours: 1