Communications Operations Manager [AQ-12484]

About the role

Aquent is partnering with a leading healthcare organization dedicated to making a profound impact on global health. This role is a unique opportunity to bring structure to complexity, empower a dynamic team, and drive operational excellence by ensuring the seamless flow of vital information. As the Communications Operations Manager, you will optimize internal communications, ensure critical messages resonate across the organization, and empower a team of Communications Business Partners to perform at their best.

Responsibilities

• Drive Team Operations: Coordinate the day-to-day activities for a team of Communications Business Partners, ensuring priorities are met, project timelines are maintained, and deliverables remain on track.
• Lead Event & Engagement Logistics: Plan and execute the logistical aspects for internal engagement initiatives, including town halls, leader office hours, coffee chats, and functional events, collaborating with administrative and events teams.
• Manage Calendars & Milestones: Maintain and optimize core team calendars, aligning key leadership engagements, critical communications moments, and project milestones while resolving scheduling conflicts.
• Oversee Channels & Intake: Manage shared mailboxes and communication channels, triaging incoming requests, providing timely responses, and escalating issues as needed.
• Establish & Scale Workflows: Create, update, and standardize Standard Operating Procedures (SOPs), templates, and documentation. Build and maintain team knowledge management norms and structure shared drives for easy access to up-to-date information.
• Cross-Functional Collaboration: Partner with communications colleagues, administrative staff, event management, and operational teams to ensure seamless execution of initiatives.
• Optimize Operational Processes: Identify and implement opportunities to simplify workflows, eliminate friction points, and enhance team productivity and efficiency.

Requirements

• 5–8 years of experience in corporate operations, creative operations, program coordination, or administrative support roles. Experience supporting internal communications or marketing teams is highly desirable.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated ability to manage complex, multi-track projects in a fast-paced environment.
• Proficient in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) and experienced with modern work management and project tracking platforms.
• Excellent written and verbal communication skills with strong interpersonal capabilities to build relationships across diverse teams.
• Meticulous attention to detail combined with a proactive, solutions-oriented approach to problem-solving.

Nice-to-Have Skills

• Familiarity with basic graphic design principles or visual tools.

Benefits

Aquent Talent offers eligible talent access to amazing benefits, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.