Communications Operations Manager [AQ-11731]

We’re partnering with a leading healthcare organization dedicated to making a profound impact on global health. This role brings structure to complexity, empowers a dynamic team, and drives operational excellence—directly contributing to the seamless flow of vital information and the organization’s mission. You’ll optimize internal communications, ensuring critical messages resonate across the organization and empowering a team of Communications Business Partners to perform at their best. This central and highly visible role is ideal for someone who thrives on keeping teams connected, organized, and running efficiently.

Responsibilities

• Drive Team Operations: Coordinate day-to-day activities for a team of Communications Business Partners, ensuring priorities are met, project timelines are maintained, and deliverables stay on track.
• Lead Event & Engagement Logistics: Plan and execute logistical aspects for internal engagement initiatives, including town halls, leader office hours, coffee chats, and functional events, collaborating closely with administrative and events teams.
• Manage Calendars & Milestones: Maintain and optimize core team calendars, strategically aligning key leadership engagements, critical communications moments, and project milestones while proactively resolving scheduling conflicts.
• Oversee Channels & Intake: Manage shared mailboxes and communication channels, triaging incoming requests, providing timely responses, and escalating issues to ensure smooth operations.
• Establish & Scale Workflows: Create, update, and standardize Standard Operating Procedures (SOPs), templates, and documentation. Build and maintain robust team knowledge management norms, structuring shared drives for easy access to up-to-date information.
• Cross-Functional Collaboration: Partner effectively with communications colleagues, administrative staff, event management, and operational teams to ensure seamless execution of initiatives.
• Optimize Operational Processes: Continuously identify and implement opportunities to simplify workflows, eliminate friction points, and enhance team productivity and efficiency.

Requirements

• 5–8 years of experience in corporate operations, creative operations, program coordination, or administrative support roles.
• Experience supporting internal communications or marketing teams is highly desirable.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated ability to manage complex, multi-track projects in a fast-paced environment.
• Proficient in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) and experienced with modern work management and project tracking platforms (e.g., Monday.com).
• Excellent written and verbal communication skills with strong interpersonal capabilities, enabling effective collaboration across diverse cross-functional teams.
• Meticulous attention to detail combined with a proactive, solutions-oriented approach to problem-solving.

Nice-to-Have Skills

• Familiarity with basic graphic design principles or visual tools.

Pay

The target hiring compensation range for this role is $47.15 to $52.39 an hour. Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.

Benefits

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.