Communications Officer

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Process incoming and outgoing communications in the Security Operations Center.
• Maintain communication channels and ensure smooth operation of the Security Operations Center.
• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive and transmit all security/police multi-based radio, air transport and satellite communications.
• Process requests for classified data of caregivers, patients, and the public.
• Process code and medical emergency activations received from clinical caregivers and overhead page information.
• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.
• Draft and disseminate electronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary caregivers during crisis situations.
• Perform clerical functions in the Security Operations Center.

Requirements

• A caregiver in this position works nights 6:00 p.m. – 6:00 a.m.
• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field
• Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Qualifications

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field

Skills

• Customer Service Orientation
• Communication Skills
• Technical Proficiency (e.g., familiarity with PBX systems, CCTV monitoring)

Benefits

• Competitive hourly rate
• Shift Differential of $1.75 an hour for night shift workers
• Healthcare, dental and vision care options
• Flexible Spending Accounts (Healthcare and Dependent Care FSAs)
• Life Insurance (employer-paid and optional supplemental)
• Short- and Long-term Disability Coverage
• Cleveland Clinic Investment Pension Plan
• 401(k)/403(b) Plan with employer match
• Paid Time Off (PTO)
• Caregiver Discounts
• Adoption Assistance
• Employee Assistance Program
• Employee Hardship Fund
• Paid Maternity and Parental Leave

Pay

Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31