Communications Officer

Major Duties

• Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required.
• Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
• Tracks status and availability of emergency service units.
• Enters appropriate data in CAD.
• Enters information into GCIC/NCIC to obtain confidential records.
• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
• Compiles data from records kept into various daily, monthly, or other periodic reports.
• Maintains communications records and files.
• Answers city switchboard lines and after-hours calls.
• Affords assistance to the public with transactions and information relating to police and fire activity and city services.
• Inquires about and enters data of a restricted and confidential nature into the computer.
• Performs other related duties as required.

Minimum Qualifications

• High school diploma or equivalent;
• One (1) year of related experience preferred;
• GCIC certification and EMD certification required within one year of employment;
• Equivalent combination of education and experience.

Knowledge Required by the Position

• Knowledge of federal and state regulations governing transmission by radio.
• Knowledge of the methods of operating and communication system.
• Knowledge of geography and the road system throughout the city.
• Skill in determining the scope and magnitude of an emergency.
• Skill in the use of modern office equipment including computers, typewriters, fax machines and Xerox machines.
• Ability to handle multiple situations at one time.
• Ability to reason clearly, analyze situations accurately, and adopt effective courses of action.
• Ability to remain calm and communicate precisely and clearly in emergency situations.
• Ability to exercise sound judgment in making decisions.
• Ability to deploy emergency equipment within specific guidelines.
• Ability to follow rules and procedures regarding police records and files.
• Ability to document facts accurately, legibly and completely, under adverse conditions.
• Ability to assist less experienced personnel with safety rules and regulations.
• Ability to establish and maintain cooperative relationships at work.
• Ability to understand and carry out directions.