Communications Officer

About the Role

The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center operates 24 hours a day, 365 days a year. Communications Officers provide a vital service to the community by contributing to the safety and welfare of residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of potentially dire events. Communications Officers serve as a lifeline to first responders and the community.

Pay

Starting salary: $50,398.40 with possible incentives up to:

• $51,910.35 (includes 3% pay incentive for an associate's degree)
• $53,422.30 (includes 6% pay incentive for a bachelor's degree)

Additional hiring incentive for new hires: up to 10% of the base salary.

Requirements

• High School Diploma or G.E.D.
• U.S. Citizenship (required for P.O.S.T. Communications Officer Certification)
• Two years’ experience in a fast-paced business customer service or telecommunications environment
• Ability to work rotating shifts, nights, holidays, and weekends
• Professional and calm demeanor, suitable for a highly stressful, demanding, fast-paced job involving life and death situations

A job simulation skills test will be administered to determine eligibility. Successful completion of both phases of the hiring process is required.

Benefits

Gwinnett County Government offers exceptional benefits, including:

• Health coverage
• Robust wellness program (spouses can participate)
• Onsite employee wellness center
• Longevity pay
• Tuition reimbursement

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

About Gwinnett County

Gwinnett County Government is an award-winning employer committed to investing in its employees through corporate-level benefits, professional development, and career advancement opportunities. The county is a dynamic, vibrant community with over a million residents, located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Gwinnett County has received numerous accolades, including:

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire

The Gwinnett County Police Department is a nationally accredited, rapidly growing agency serving approximately 900,000 residents across 437 square miles. It is a full-service agency with specialized units such as Computer Forensics, K-9, Aviation, SWAT, and more.